Inside Sales - Modernization & Parts

ABB•Columbia, NJ

3d•Remote

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Service Sales Manager As an Inside Sales - Modernization & Parts Representative for ABB ELSE (Electrification Services) business line, you will play a fundamental role in achieving our ambitious growth objectives for our parts modernization product lines. The successful individual must be comfortable multitasking by answering numerous incoming calls while also maintaining regular outbound calls to targeted customers. You will build relationships across our customer base (end users, distributors, ISPs, OEMs) in addition to our broad commercial and operational team (BDMs, Marketing Specialists, Channel Leader, Application Engineers, etc...). This position operates in a dynamic environment. As such, it’s imperative to be be organized and have the ability to prioritize responses. This is a remote position. Candidates can be located anywhere in the United States. This role is contributing to the growth of ABB's Service business in The United States. You will be mainly accountable for: Deliver positive, customer‑focused support while managing inquiries, building relationships, and understanding customer needs. Support sales and marketing teams through quoting, order processing, lead follow‑up, and coordination with factories and aftermarket teams. Drive revenue by sourcing new opportunities, strengthening channel‑partner relationships, preparing aftermarket proposals, and contributing to closing orders and meeting quotas. Manage the full quotation‑to‑order cycle with consistent follow‑up, accurate pricing coordination, and reliable on‑time execution

Requirements

Bachelor's Degree from an accredited university or college in STEM field with at least 1 year of relevant work experience, OR a High School Diploma/GED with a minimum of 4 years of relevant experience required.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Nice To Haves

Experience in proposal or quote development, sales support, or order administration is strongly preferred.
General knowledge of power transmission & distribution products/systems is preferred.
Previous experience with business-to-business customer support is preferred.
Experience with Empower and SAP tools are preferred.

Responsibilities

Deliver positive, customer‑focused support while managing inquiries, building relationships, and understanding customer needs.
Support sales and marketing teams through quoting, order processing, lead follow‑up, and coordination with factories and aftermarket teams.
Drive revenue by sourcing new opportunities, strengthening channel‑partner relationships, preparing aftermarket proposals, and contributing to closing orders and meeting quotas.
Manage the full quotation‑to‑order cycle with consistent follow‑up, accurate pricing coordination, and reliable on‑time execution

Benefits

Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays
Salaried exempt positions are provided vacation under a permissive time away policy.