Inside Sales, Parts Coordinator

AMERICAN VULKAN CORPORATION • Winter Haven, FL

13d • Onsite

About The Position

The Inside Sales, Parts Coordinator supports the Parts Department by managing customer inquiries, quotations, orders, and documentation while ensuring a high standard of service and communication throughout the sales process. This position works closely with customers, suppliers, and internal departments to ensure accurate information flow, timely delivery, and overall customer satisfaction. This position offers structured progressive advancement through developmental goals outlined in the job description.

Requirements

• Reports directly to the Parts Manager.
• Regular, full-time position requiring a minimum in-office schedule of 40 hours per week.
• Valid driver’s license and dependable transportation, valid passport (or ability to obtain); may also include occasional travel.
• Must agree to (and pass) a background check, physical (if applicable), and drug screening testing.
• High school diploma or equivalent.
• Knowledge of English language structure, grammar, and composition. Including strong speaking, active listening, reading comprehension, and written communication skills.
• Attention to detail and accuracy in completing tasks.
• Customer service orientation and ability to maintain professionalism under pressure.
• Proficiency with Microsoft Office 365 (Word, Excel, Outlook, PowerPoint) and department-related software.
• Personal Protective Equipment (PPE): Refer to the Employee Handbooks for PPE requirements.
• Sitting, standing, reaching, bending, moving light objects, and climbing stairs.

Nice To Haves

• Bi-lingual (Spanish) a plus.
• Three years of related experience (preferred in marine or power generation industries).
• Experience in reading instructional manuals and technical drawings preferred.

Responsibilities

• Communicate effectively with customers, supervisors, and co-workers by phone, email, and in person to support quotations, orders, and service requests.
• Maintain accurate electronic records of inquiries, quotes, orders, invoices, and shipping documentation.
• Resolve or escalate customer concerns related to pricing, deliveries, or product issues.
• Coordinate closely with all internal departments to ensure accurate order processing and timely shipments.
• Update customer databases and maintain current contact, shipping, and billing information.
• Process and track Return Material Authorizations (RMAs) and coordinate with accounting for credits or adjustments.
• Prepare and distribute customer invoices and shipping documentation.

Benefits

• Health, Vision, Dental, and Life Insurance (employee coverage paid by company) after 30 days.
• 401K with an employer 5% match.
• Two weeks PTO time your first year and paid holidays.
• Employee Educational Assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED