Inside Sales & Marketing Coordinator

Senior Helpers McKinney•McKinney, TX

10h

About The Position

This is a sales-focused, performance-driven role responsible for converting inbound leads into scheduled assessments and supporting marketing initiatives that drive client growth. You will own the entire lead journey—from first contact to booked assessment. This is not an administrative role. This is a revenue-generating position.

Requirements

2+ years in sales, inside sales, or high-volume customer engagement
Strong phone presence and communication skills
Confident and persuasive communicator
Highly organized with strong follow-up skills
Comfortable working with performance metrics and goals
Must be responsive to leads during business hours

Nice To Haves

Experience in home care, healthcare, or senior services preferred
Experience using CRM systems preferred

Responsibilities

Respond to all inbound calls, texts, and web leads immediately
Conduct intake calls with prospective clients and families
Build rapport, understand needs, and confidently present services
Schedule qualified in-home assessments
Follow up consistently via phone, text, and email until conversion
Re-engage cold and past leads
Maintain a structured follow-up system (no lead left behind)
Track all lead activity in CRM
Monitor missed calls and ensure rapid callbacks
Improve lead-to-assessment conversion rates
Execute follow-up campaigns (text, email, call sequences)
Assist with outreach to referral sources (hospitals, rehab centers, senior communities)
Support marketing initiatives and community engagement efforts
Track lead sources and campaign performance