Inside Sales Coordinator

Special-Lite•Decatur, MI

About The Position

Inside Sale Coordinator's primary responsibility is processing and organizing all incoming estimate requests. Serves as the primary liaison between Inside Sales Associates and Sales Representatives by providing administrative sales support, resolving questions, requests and issues in a timely manner. A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

High school diploma or GED is required.
Minimum of two (2) years of customer service experience, preferably in a manufacturing environment.
Proven communication, interpersonal and problem resolution skills.
Ability to exercise active listening, analytical thinking, considerable judgment and decision-making skills.
Ability to deliver to a very high standard in an environment of rapid change and ambiguity.
Ability to multi-task without sacrificing quality.
Excellent data entry skills with significant attention to detail and accuracy.
Demonstrates the ability to prioritize and meet challenging and competing deadlines, while maintaining a professional and calm temperament.
Ability to develop and nurture strong, productive relationships with all levels within the organization, respecting established processes and fostering an environment of mutual respect.
Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
Experience with Microsoft Office applications.
Experience with HubSpot or other related CRMs

Responsibilities

Enters in all estimate requests within same day all requests were received.
Upload all supporting documents in Special-Lite virtual folders.
Managing all Inside Sales Associates work queues while maintaining 48-hour turnaround time.
Proactively follows up on customer and Sale Representatives communications.
Communicates all cross-territory situations to maintain correct commission structure.
Processes expedite requests approvals.
Serves as the day-to-day direct contact between Special-Lite and the Independent Rep Groups and dealer distribution partners and their respective sales teams.
Takes action to deliver superior customer service by developing positive relationships and interactions with both internal and external customers.
Supports the customer service policies, procedures and standards; complies with and maintains knowledge of applicable guidelines, regulations, and best practices.
Ensures all customer service activities support and strengthen the strategic objectives of the overall organization.
Continuously works to develop and maintain a high level of product and service knowledge.
Investigates and communicates effectively with all internal departments that are involved with and/or affected by sales processes from the infancy to product shipment stages.
Promotes transparency and champions strong multi-directional communication throughout the organization.
Maintains organization and enforces process protocols of National and OEM accounts.
Managing communication documentation through HubSpot.