Inside Sales Manager

CIBT

56d•$80,000 - $100,000

About The Position

We are seeking an experienced Inside Sales Manager to lead and scale our outbound sales function. This is a hands-on management role, responsible for driving day-to-day performance of our Inside Sales Representatives while building the operating discipline, coaching capability, and scalable processes required to grow the function over time. The role sits at the heart of our revenue engine, ensuring high activity translates into qualified pipeline, strong conversion, and consistent execution aligned to our Ideal Customer Profile (ICP).

Requirements

Proven experience managing an inside sales or telesales team in a B2B environment
Strong coaching capability - able to improve performance through observation and feedback
Hands-on leadership style; comfortable being close to the detail
Confident using CRM and performance data to manage outcomes
Clear, direct communicator with high standards and low tolerance for ambiguity

Nice To Haves

Experience scaling or professionalizing an inside sales function is a strong plus

Responsibilities

Directly manage, coach, and motivate a team of Inside Sales Representatives
Set clear performance expectations across activity, quality, and outcomes
Run daily/weekly performance rhythms (stand-ups, 1:1s, call reviews, pipeline checks)
Identify performance gaps quickly and implement targeted coaching or corrective action
Support hiring, onboarding, and ramping of new team members as the function scales
Own day-to-day execution of outbound telesales activity (calls, follow-ups, qualification)
Ensure consistent application of ICP criteria and qualification standards
Monitor call quality, messaging, objection handling, and meeting conversion rates
Balance volume with value - driving focus toward higher-quality opportunities, not just activity
Ensure accurate and disciplined use of CRM (Salesforce) for activity, leads, and outcomes
Track and report on key KPIs (activity, contact rates, meetings booked, pipeline created, conversion)
Partner with Sales Ops / RevOps to improve workflows, reporting, and data quality
Help embed tooling and automation that improves efficiency without compromising quality
Work closely with Sales leadership, Marketing, and BDRs to ensure clean handoffs and shared targets
Provide frontline feedback on ICP fit, messaging effectiveness, and market response
Act as the voice of the inside sales team into leadership discussions on scale, tooling, and resourcing
Help design a repeatable inside sales model that can scale sustainably
Contribute to hiring profiles, onboarding frameworks, playbooks, and performance standards
Support the evolution from “initial team” to a predictable, metrics-driven growth engine