Inside Sales Manager
About The Position
Overview Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Pennsylvania, and Ohio. We cater to a diverse range of industrial, medical, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary: The Inside Sales Manager is responsible for leading, coaching, and developing the Inside Sales team to consistently achieve and exceed sales targets. This position oversees day-to-day call center operations, ensures quality customer interactions, and drives customer acquisition and retention through data-driven strategies and a customer-first approach. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Requirements
- Bachelor’s degree in business, Sales, or related field (or equivalent experience).
- 5+ years of experience in Inside Sales management with proven quota-carrying success.
- 3+ years of call center management experience, ideally within waste or environmental services.
- Demonstrated success in driving sales growth and customer retention.
- Strong analytical skills with ability to act on performance metrics.
- Ability to manage multiple priorities with exceptional attention to detail.
- Strong leadership, communication, and interpersonal skills.
- Customer-first mindset with focus on building long-term relationships.
Responsibilities
- Lead, coach, and develop an Inside Sales team to achieve and exceed sales goals.
- Manage daily call center operations, ensuring efficiency, productivity, and quality service.
- Use data and metrics to track performance and optimize sales strategies.
- Partner with Operations, Customer Service, and other departments to provide seamless customer experiences.
- Implement initiatives to drive customer retention, upselling, and cross-selling.
- Monitor key KPIs to identify trends, risks, and opportunities.
- Ensure compliance with company policies and industry regulations.
- Foster a high-performance culture through coaching, recognition, and accountability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
