Inside Sales Manager – Customer

MedPro Disposal • Naperville, IL

1d • $100,000 - $150,000 • Onsite

About The Position

The Inside Sales Manager – Customer will be responsible for driving top-line revenue growth, maximizing team performance, and creating a culture of excellence. In this role, you’ll lead a blended team of inbound sales representatives and client managers, ensuring retention and upsell opportunities while hitting aggressive revenue goals. This is a fully onsite leadership role at our Naperville, IL headquarters, offering the opportunity to directly influence MedPro’s sales strategy, mentor future leaders, and make a measurable impact on our growth trajectory.

Requirements

• 5+ years of proven sales experience with consistent revenue growth and quota achievement.
• 3+ years of leadership/management experience in inside sales, client success, or a call center environment.
• Bachelor’s degree preferred (Business, Marketing, or related field).
• Strong knowledge of CRM systems (Salesforce preferred), call coaching tools (Gong), and reporting dashboards.
• Exceptional written and verbal communication skills with the ability to influence at all levels.
• Demonstrated success in building, mentoring, and scaling high-performing sales teams.
• Highly self-motivated, organized, and able to thrive under pressure in a fast-paced environment.
• Strong business acumen with the ability to assess ROI of sales strategies and pivot when needed.

Responsibilities

• Sales Leadership & Team Development Lead, coach, and mentor a team of inside sales and client management reps, fostering accountability, motivation, and continuous improvement.
• Conduct weekly call coaching (via Gong) and regular pipeline reviews, ensuring team members are executing consultative sales approaches.
• Hire, onboard, and develop top sales talent to build a strong, future-ready team.
• Revenue Growth & Forecasting Own monthly revenue targets across inbound, outbound, and account management sales teams.
• Develop accurate short-, mid-, and long-term sales forecasts in a high-volume environment.
• Track and analyze daily/weekly/monthly KPIs, presenting actionable insights to senior leadership.
• Customer Success & Retention Partner with client management teams to ensure renewals, cross-sells, and upsells are executed successfully.
• Monitor customer health metrics and address potential churn risks proactively.
• Collaborate with Marketing and Operations to deliver a seamless customer experience.
• Process & Performance Optimization Oversee call monitoring and quality assurance processes to ensure consistency in messaging and customer engagement.
• Create sales playbooks, scripts, and best practices for scaling success across the team.
• Leverage Salesforce, Gong, and reporting dashboards to drive transparency and accountability.
• Strategic Leadership Facilitate weekly sales and revenue meetings with team members and monthly strategic reviews with leadership.
• Recommend and implement process improvements to increase efficiency and ROI.
• Represent the sales organization in cross-functional meetings with Marketing, Operations, and Executive leadership.

Benefits

• Impactful Work: Directly contribute to the success and growth of a fast-scaling healthcare compliance leader.
• Career Growth: Leadership training, mentorship, and clear pathways to Director-level opportunities.
• Compensation: Competitive base salary of $100K, OTE $150K+ with team-based performance bonuses
• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Time Off: Generous PTO, paid holidays, and work-life balance initiatives.
• Culture: Collaborative, mission-driven, and high-energy environment where your contributions matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager