Inside Sales/Customer Service
About The Position
The Inside Sales / Customer Service is responsible for the communication and processes with the customer regarding quotations and job order processing. At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located. SMS Elotherm North America is the largest Coil Design and Repair facility in North America. For more than 20 years we have consistently provided innovative, reliable, high-quality products and services and excellent customer care across North America. We design, manufacture, and repair many different types of induction tooling. We service and rebuild inductors, including forge coils, of all makes. SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source. SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.
Requirements
- A hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics.
- Need to have a strong commitment, personal responsibility and independence to provide superior customer service in conjunction with excellent communication skills on all levels focused on customer service and quality.
- Good written and spoken English skills with MS Office knowledge.
- Three to five years of inside sales / customer service experience.
- Knowledge with ERP software. (Global Shop Solutions is a plus)
- A High School Diploma or equivalent
- Valid Driver's License
- A safety-minded worker who is drug free, dependable, and able to maintain excellent attendance record
Nice To Haves
- Knowledge with ERP software. (Global Shop Solutions is a plus)
Responsibilities
- Provide quotations and quotation follow up with the customers in spare parts and shop operations.
- Processing new jobs from customer purchase orders.
- Provide weekly sales forecast based on spare parts sales and production level.
- Organize and follow up in intercompany quotations and orders with parent company regarding spare parts sales and customer demands.
- Create, organize, and file job folders with all required documents.
- Shipping customer orders based on customer purchase order requirements.
Benefits
- Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
