Inside Sales Executive
About The Position
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At Verus, we are seeking an Inside Sales Executive (in other companies this person could hold the title of Inside Sales Executive – Account Development, Account Executive, Client Success Manager, or Customer Growth Manager), focused on expanding service utilization within existing accounts and driving upsell growth. In this role, you will develop strong client relationships by conducting regular business reviews, providing consultative insights, and proactively identifying gaps where Verus services can deliver added value. You’ll manage a defined book of business, working closely with service delivery teams to align client needs with our managed IT, cloud, and cybersecurity solutions, and also support the outside sales team in creating quotes, reconciling licensing, and handling other sales administrative tasks as needed. There will be an opportunity to grow your own book of business in this role. To be successful in this role, you should have experience in inside sales or account management. It is preferred that you have familiarity or a background with IT, MSP, or SaaS-related products. You should be comfortable using CRM systems to track pipeline activity, manage renewals, and ensure all client engagements are well-documented. You must be tech-savvy, have strong communication skills, and be eager to learn complex product offerings.
Requirements
- Experience in inside sales or account management
- Comfortable using CRM systems to track pipeline activity, manage renewals, and ensure all client engagements are well-documented
- Tech-savvy
- Strong communication skills
- Eager to learn complex product offerings
- Ability to work primarily on-site in an office setting
- Standard use of office equipment and computers
Nice To Haves
- Familiarity or a background with IT, MSP, or SaaS-related products
- 2+ years of inside sales or account management experience, preferably in IT, MSP, or SaaS
- Familiarity with MSP offerings: firewalls, cloud services, remote monitoring, cybersecurity
- CRM experience (HubSpot, ConnectWise)
- Ability to multitask and pivot as needed
- Desire to grow into a full sales or sales admin role
Responsibilities
- Build relationships with existing clients through regular check-ins
- Identify and close upsell/cross-sell opportunities
- Educate clients on new services and industry trends (e.g., compliance, AI, cybersecurity)
- Maintain accurate records of client interactions and pipeline in the HS CRM
- Collaborate with service delivery to ensure high customer satisfaction and renewal rates
- Track client health metrics and proactively prevent churn
- Support the outside salespeople in creating quotes, reconciling licensing, and other sales admin duties as needed
- Quote complicated IT product offerings with many SKUs
- Assist in proposal creation
Benefits
- Health insurance
- PTO (Paid Time Off)
- Career development and training opportunities
- Team-based incentives and SPIFs (Sales Performance Incentive Funds)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
