Inside Sales Engineer

Crane Company • Cincinnati, OH

21h • Onsite

About The Position

The Inside Sales Engineer provides technical quotes and answers technical inquiries from all customers. This role is responsible for meeting performance objectives with the ultimate goal of delivering world class customer service to all internal and external customers. Key duties include coordinating customer service for technical inquiries and quotations, processing customer purchase orders, and validating quotations against purchase orders. The Inside Sales Engineer also initiates technical review meetings, prepares and submits quotations with necessary follow-up, collaborates with the supply chain to identify potential suppliers, and works with Business Line leaders on pricing strategies. Additionally, they advise on product application, ensure compliance with United States Government Export Laws, support field sales and regional service centers, and actively participate in Crane Business System processes like Kaizen team involvement and problem solving.

Requirements

• Degree in Engineering (Chemical, Mechanical or related) required.
• Must work well independently but must be team player & willingness to collaborate with team.
• Ability to prioritize tasks while being flexible to the dynamic needs and changes of management and customers.
• Microsoft Office experience required.
• Outstanding organizational skills.

Responsibilities

• Coordinates all aspects of customer service for customers' technical inquiries, and quotations.
• Processes customer purchase orders in a timely and accurate manner.
• Reviews and validates quotation vs purchase order prior to order submittal in conjunction with the order entry cell, as well as prepares written response to customer if lead time situation has changed.
• Initiates and plans technical review meetings prior to order processing, when necessary for clarification and communication of special order requirements.
• Prepares and submits quotations which include quote tracking and necessary follow-up to finalize sales.
• Collaborates with supply chain to identify potential suppliers to meet customer lead time expectations.
• Works with Business Line leaders of all levels to ensure pricing is in line with Xomox pricing strategies based on region, customer or industry.
• Advises/suggests best product application to meet customer needs.
• Ensures compliance to United States Government Export Laws.
• Supports field sales and regional services centers.
• Participates actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.

Benefits

• comprehensive health
• wellness incentives
• assistance with retirement savings
• paid time off
• paid holidays
• tuition reimbursement
• performance-based bonus programs for certain positions
• annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs
• associate growth that supports career progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level