Inside Sales/Customer Service Rep.

JAQUITH INDUSTRIES INC • City of Syracuse, NY

1d

About The Position

We are seeking a dedicated and detail-oriented Inside Sales / Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for our customers, assisting with order entry, answering product questions, and ensuring a smooth and positive customer experience. This position plays a key role in supporting our sales efforts and maintaining strong customer relationships.

We offer a collaborative team environment where customer service and attention to detail are valued. This is an excellent opportunity for someone who enjoys supporting customers, working closely with a sales team, and contributing to a growing organization.

Requirements

• Previous experience in customer service, inside sales, or a related support role (technical product experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Comfortable answering product-related questions and learning technical information as needed.
• Excellent organizational skills and attention to detail, especially in order entry and documentation.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in standard office software and ERP/order entry systems preferred.
• Associate’s or Bachelor’s degree preferred, but relevant experience will be considered.
• Minimum of two years of college coursework in mechanical technology or a related field preferred.
• Ability to read and interpret drawings and blueprints.
• Demonstrated leadership and mentoring qualities with a positive, team-oriented approach.
• Strong written and verbal communication skills.
• Commitment to treating all coworkers with dignity and respect.
• Basic math proficiency and strong organizational skills.
• Ability to work independently and manage multiple responsibilities.
• Maintain a positive attitude toward work, coworkers, and the overall work environment.

Responsibilities

• Enter and process customer purchase orders accurately and efficiently.
• Respond to customer inquiries regarding products, availability, pricing, order status, and basic application questions.
• Provide general product support and assist customers with troubleshooting or documentation as needed.
• Work closely with the sales team to support customer accounts and help address application-related questions.
• Coordinate and manage warranty returns, ensuring proper documentation and follow-up.
• Assist with maintaining and updating product manuals, catalogs, brochures, and other sales materials.
• Support special projects, including product updates and basic research into customer applications when required.
• Represent the company in a professional manner during customer interactions and industry events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree