Customer Service Rep / Inside Sales

FusionSite • Harlingen, TX

2d

About The Position

Will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• High school diploma or equivalent.
• Customer service experience and/or phone sales experience required.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects, enters orders for new or additional products or services including billing data.
• Utilizes customer contact to sell additional/enhanced products, services, and events, when possible.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED