Inside Sales Coordinator

Quicken Steel, LLC•Claxton, GA

1d•Remote

About The Position

The Inside Sales Coordinator will act as the primary support for the Inside Sales team, manage customer relationships, process quotes, and coordinate orders. The role involves the coordination of the Inside Sales team and process. This role works closely with the entire Quicken team through Quoting, Order entry, Planning, Production, Shipping, and Finance. The position can be remote, with travel as needed to plant locations, including Claxton, GA, and Grand Prairie, TX, to maintain strong operational engagement. The position is also commission-eligible for any direct sales made by the Inside Sales Coordinator. Additional travel may be required for any direct sales activity carried out.

Requirements

Strong experience coordinating and managing order processing.
Hands-on experience with Visual ERP and ACT systems.
Excel skills.

Nice To Haves

Experience in steel, metals processing, fabrication, or industrial manufacturing.
Experience supporting multi-site operations.

Responsibilities

Shared responsibility with Cold Form Project Manager to mentor and train Quicken personnel, Dealers, and Customers.
Manage Order Process to include coordination of dates, calendar, confirmations, drawings, payment receipts, material ordering/acquisition, releasing jobs, confirming delivery, and ensuring all required documents are retained.
Assist the Inside Sales Representative by coordinating with Purchasing, Production, Shipping, and Finance.
Coordinate between Quicken locations to ensure inventory availability and timely delivery.
Collaborate with external stakeholders such as engineers and contractors.
Document each order from inception to completion and retain documentation.
Distribute website leads
Shared responsibility with Cold Form Project Manager to track and report Dealer quoting activity. Upward reporting to management required on a regular cadence.
Manage inbound inquiries regarding products, pricing, potential and current orders
Engage in issues to ensure resolution
Track claims for identification and trends. Report claims trends upward to management for analysis/review, identifying systemic issues and suggestions for resolution.
Act as point of contact for new and existing Dealers including requests follow-up, on-boarding, editing and sending contracts, handling questions or concerns, setting up dealers in ACT, training new dealers on ACT
Act as liaison between Quicken Steel, Dealers and the ACT support team, transitioning and updates and market news to the proper channels.
Position is required to work closely with and support the Director of Cold Form/Sales and the Cold Form Project Manager.
Position is required to serve as a backup to the Cold Form Project Manager and mentor/train any new incoming Cold Form Project Managers.
Assist the Director of Cold Form/Sales with the details of forecasted sales expected to be provided to Finance monthly for perpetual forecasting.
Work with the Finance team (Majestic and Quicken) on pricing – tracking, adding additional materials, managing pricing codes, etc.
Distribute ACT leads
Shared management of the ACT program with the Cold Form Project Manager, providing details behind the forecast by period for Inside Sales
Assist the Inside Sales Representative with ACT functionality, train as needed.
Track all ACT orders for Inside Sales
Review and release of ACT orders
Other duties assigned as Quicken Steel deems appropriate.