Inside Sales and Operations Manager

Fox Factory

4d • Hybrid

About The Position

The Inside Sales and Operations Manager plays a critical role in accelerating revenue growth by converting high-quality marketing and sales leads into new vehicle sales for a fast-moving, premium performance brand. This role serves as the central hub between Marketing, Field Sales, Dealers, and Senior Leadership—driving alignment, maximizing pipeline productivity, and ensuring a seamless online-to-offline customer journey. In this highly visible and impact-driven position, you will manage the inside-sales funnel, elevate the dealer experience, and leverage data to shape decisions, improve processes, and unlock new opportunities. This is an ideal role for a driven, customer-focused professional who thrives in a high-energy environment, loves working with exciting products, and is motivated by building scalable, revenue-generating systems that fuel brand growth.

Requirements

• Strong understanding of automotive sales channels, including dealer wholesale, retail operations, and OEM–dealer processes.
• Proven experience managing sales funnels, lead qualification, and customer lifecycle workflows in an automotive, powersports, or specialty vehicle environment.
• Demonstrated ability to convert digital leads into revenue through disciplined follow-up, nurturing, and customer engagement.
• Proficiency with CRM platforms (Salesforce, HubSpot, or similar), including data integrity, reporting, and funnel analytics.
• Strong analytical skills with the ability to interpret sales, marketing, and customer data to identify trends and opportunities.
• Experience collaborating with dealers, field sales teams, and cross-functional partners to drive alignment and revenue growth.
• Solid understanding of customer experience principles, including online-to-offline sales and customer journey mapping.
• Excellent verbal and written communication skills, with the ability to engage professionally across all levels of the organization and dealer network.
• Highly organized with strong attention to detail, follow-through, and the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset, consistently prioritizing exceptional experiences and high-quality outcomes.
• Adaptable and innovative, able to adjust to evolving business needs and contribute new ideas that improve efficiency and performance.
• Strong relationship-building capabilities, fostering cooperation, inclusion, and mutual respect across teams.
• High sense of accountability, taking ownership of work quality, deadlines, and performance expectations.
• Effective decision-making skills, applying sound judgment and weighing risks, goals, and business realities.
• Commitment to continuous learning and development, with a willingness to coach others and support team growth.
• Bachelor’s degree in business, Marketing, Automotive Management, or a related field preferred; equivalent experience considered.
• 8–10 years of experience in automotive, dealer operations, inside sales (B2B or B2C), sales operations, revenue operations, or related commercial functions required.

Nice To Haves

• Certifications in CRM administration, digital marketing, sales operations, or revenue operations are a plus.

Responsibilities

• Manage the full inside-sales funnel, from lead capture through qualification, follow-up, and conversion.
• Drive revenue by converting marketing and sales leads into qualified opportunities and new vehicle sales.
• Partner with dealers to support lead handoff, track progress, remove barriers, and ensure a consistent buyer experience.
• Support onboarding and training of new dealers on systems, processes, tools, and best practices.
• Educate dealers on lead management expectations, product features, and sales tools.
• Report pipeline performance to senior leadership and surface opportunities to improve revenue outcomes.
• Work with Field Sales Managers to align on demand, prioritize top opportunities, and support regional sales goals.
• Serve as a key link with Marketing to align campaigns, messaging, and lead quality.
• Maintain CRM data accuracy, ensuring proper tagging, tracking, and segmentation.
• Analyze lead and sales data to identify trends, conversion gaps, and opportunities for improvement.
• Build and refine dashboards that provide clear visibility into funnel performance and ROI.
• Improve lead management processes—including scoring, routing, and follow-up cadences—to boost conversion.
• Enhance the online-to-offline sales journey by improving the handoff from digital engagement to dealer execution.
• Support forecasting and planning by contributing data-driven insights and revenue projections.
• Provide product feedback based on customer interactions, dealer input, and market signals.
• Champion consistent, high-quality customer experience across all digital and live interactions.
• Deliver clear feedback loops to Product, Marketing, and Sales to strengthen performance across teams.
• Lead continuous improvement efforts to increase speed-to-lead, follow-up quality, and overall pipeline productivity.

Benefits

• Fox offers an excellent compensation package and wide-ranging opportunities for professional development.
• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.
• Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees