Inside Sales and Office Coordinator

Ace Handyman Services West Charlotte•Charlotte, NC

5h•$20

About The Position

We are looking for an experienced office coordinator with strong experience in customer service and sales over the phone to join our team. This role is ideal for someone who thrives in a fast-paced environment, excels in customer service, and has experience coordinating schedules, handling paperwork, and ensuring smooth office operations. We are looking for someone preferably with experience working with handyman services companies. The Office Coordinator will be responsible for the following:

Requirements

Experience: 6+ years' experience in office administration, scheduling, and customer service.
Technical Skills: Computer skills, including proficiency in Microsoft Office, Google Suite, and scheduling software (Service Titan, Jobber, or similar platforms preferred).
Communication: Strong verbal and written communication skills, with excellent phone etiquette.
Organization: Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Problem-Solving: Proactive and solution-oriented mindset to handle unexpected challenges.
Team Player: Works collaboratively with field technicians, management, and clients.
Attention to Detail: Ensures accuracy in scheduling, invoicing, and documentation.

Nice To Haves

Experience in the construction, maintenance, or handyman industry.
Familiarity with CRM and dispatching software.
Basic knowledge of bookkeeping and payroll processes.
Experience or knowledge in providing handyman services and renovation estimates. (Is a plus)
Bilingual in Spanish (Is a plus)
Basic bookkeeping or administrative experience.

Responsibilities

Oversee daily office operations, ensuring a well-organized and professional environment.
Manage and update company records, contracts, permits, and licensing documentation.
Order office and job site supplies, ensuring inventory is well-stocked.
Implement and maintain administrative systems to improve workflow efficiency.
Assist in bookkeeping tasks such as processing invoices, tracking payments, and coordinating payroll with accounting.
Coordinate handyman service appointments, balancing technician schedules efficiently.
Maintain an organized dispatch system to ensure timely job completion.
Communicate job details, scope, and client expectations to field technicians.
Monitor job progress and provide updates to clients and management.
Serve as the main point of contact for clients, answering calls, emails, and inquiries.
Provide quotes, schedule services, and follow up with customers on job satisfaction.
Address client concerns promptly and professionally, escalating issues as needed.
Maintain positive relationships with vendors, subcontractors, and suppliers.
Assist in hiring and onboarding new technicians, ensuring they have proper documentation and training materials.
Maintain compliance with workplace safety regulations and company policies.
Track and report key performance metrics such as job completion rates and customer satisfaction.
Assist in marketing efforts, such as managing social media accounts and sending promotional emails.