Inside Sales and Customer Care Agent

Arrow Exterminators

5d•Onsite

About The Position

Position Summary: The primary duty of an Inside Sales & Customer Support Specialist is to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards. Essential Functions: Comply with all state and federal regulations, company policies, procedures, and guidelines Answer Multi-line telephone Sell pest control services by phone, per company guidelines to existing customers Use our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Generate digital service agreements for new services Contact former customers to regain their business Schedule appointments for outside sales professionals with existing customers Issue certificates and for gift cards, and thank you cards, for customer referrals Provide administration and phone support to service centers for their inbound calls Schedule services, managing payment data, escalate and resolve customer grievances Contribute toward departmental and team objectives and goals Maintain timesheets within company policy Complete sales and activity reports as requested by your manager Attend and complete training and meetings as required Perform other duties as required by management

Requirements

Compliance with Drug-free Workplace Policy
Able to pass a pre-employment background check upon offer of employment
Previous customer service experience, preferred
Excellent telephone skills
Basic computer skills
Ability to pass and maintain any state regulatory agency required licensing/certification exams
Able to pass internal technical exams
High school diploma or equivalent
Able to work a 40-hour (minimum) work week

Nice To Haves

Previous customer service experience, preferred

Responsibilities

Comply with all state and federal regulations, company policies, procedures, and guidelines
Answer Multi-line telephone
Sell pest control services by phone, per company guidelines to existing customers
Use our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Generate digital service agreements for new services
Contact former customers to regain their business
Schedule appointments for outside sales professionals with existing customers
Issue certificates and for gift cards, and thank you cards, for customer referrals
Provide administration and phone support to service centers for their inbound calls
Schedule services, managing payment data, escalate and resolve customer grievances
Contribute toward departmental and team objectives and goals
Maintain timesheets within company policy
Complete sales and activity reports as requested by your manager
Attend and complete training and meetings as required
Perform other duties as required by management