Inside Sales - Aftermarket

IMI Process Automation•Lake Forest, CA

7d•$70,000 - $80,000•Hybrid

About The Position

This role provides flexible quoting and Inside Sales support across the Americas, with primary support for the Southeast region. Responsibilities include receiving and managing RFQs, preparing and revising quotes, and following up on quote and purchase order status. The position supports varying regional volumes as needed.

Requirements

Experience in customer service or entry‑level roles involving parts or technical support.
Strong customer‑focused communication skills.
Ability to learn quickly, stay organized, and manage multiple parts‑related tasks.
Team‑oriented mindset with commitment to skill development.

Nice To Haves

Exposure to parts sales, supply chain, or related industries.
Experience using CRM tools such as Salesforce.

Responsibilities

Manage parts order entry, revisions, and coordination with feeder factories.
Create accurate quotations for parts and related service items.
Assist customers in identifying the correct parts, accessories, and compatible options.
Provide parts‑related customer service, including availability updates, order status, and basic troubleshooting.
Process parts documentation such as order confirmations, shipping requests, and delivery updates.
Maintain accurate CRM records for parts inquiries, orders, and customer interactions.
Support after‑sales parts service, including issue resolution and documentation requests.
Coordinate with factory and operations teams on pricing, lead times, and feasibility for parts.
Monitor parts demand trends and assist with forecasting and backlog management.
Collaborate with factory personnel to resolve parts discrepancies, shortages, or configuration issues.

Benefits

Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
Best-in-class 401K plan with zero vesting and up to 6% contribution matching
14-week maternity leave at full pay (Adoption benefits are equivalent)
4-week paternity leave at full pay (Adoption benefits are equivalent)
Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups
PTO, encompassing inclusive holidays
Career Development opportunities (IMI’s ‘Catalyst’ Program)
Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
Mental Health and wellness programs to support you and your family
Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
Free financial advisors, webinars, and classes through Charles Schwab
Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%