Inside Sales -Aftermarket Parts

Model1 Commercial Vehicles, Inc. • Indianapolis, IN

21d

About The Position

The Inside Sales – Aftermarket Parts is responsible for managing and growing aftermarket parts sales. This role involves direct engagement with customers, identifying their needs, providing solutions, and ensuring a high level of customer satisfaction. The ideal candidate is sales-driven, highly organized, and possesses strong communication skills to maintain and expand relationships with national clients.

Requirements

• Must possess 2-5 years of experience in inside sales or customer service experience, preferably in aftermarket parts sales or a related industry.
• Proficiency in CRM software, Microsoft Office Suite (Excel, Word, Outlook), and ERP.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize workloads, and manage multiple accounts effectively.
• Ability to work independently while coordinating with internal departments to enhance customer experience.
• Valid driver’s license.

Nice To Haves

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, or a related field
• Strategic mindset with ability to analyze business models and identify growth and process improvement opportunities.
• Strong negotiation, problem-solving, and customer service skills with a results driven mindset.
• Familiarity with aftermarket parts and national account sales preferred.

Responsibilities

• Manage inside sales activities for aftermarket parts
• Develop and maintain strong relationships with existing customers while identifying new sales or service opportunities.
• Respond promptly to customer inquiries, provide quotations, process orders and track shipments.
• Collaborate with external sales teams, service teams, and supply chain departments to ensure customer needs are met.
• Identify and recommend aftermarket parts solutions that align with customers’ operational needs.
• Achieve and exceed sales targets and performance metrics.
• Maintain detailed records of customer interactions, sales activity, and order status in the CRM system.
• Stay updated on industry trends, product knowledge, and competitor activities in order to effectively sell and upsell.
• Assist with resolving customer issues related to orders, deliveries, and product compatibility.
• Collaborate with marketing to develop effective lead generation and qualification strategies that drive revenue growth.
• Ensure seamless customer success and establish internal feedback loops to drive continuous improvement.
• Other duties as assigned

Benefits

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree