Inside Sales Administrator

Almo Corporation•Philadelphia, PA

28d

About The Position

The Sales Administrator is responsible for providing customer support to the Pro AV channel by providing information about technical product details and responding to integrators, resellers, and Sales team to enable order placement through passive sales process. This includes processing orders, relaying tracking information, quoting, checking on order status, and resolving customer issues.

Requirements

Associate's Degree or equivalent from a two-year college or technical school
1-2 years of related experience - B2B sales support
Proficient in Microsoft Office Suite
Problem solving ability and the ability to 'think on your feet'
Strong verbal communication skills
Service orientation and a mindset to support sales team and drive long term, trusting relationships
Ability to manage multiple priorities simultaneously

Responsibilities

Process orders in AS 400
Confirm margin on order and check for hidden margin
Provide order confirmation, using template or other sales approved template)
Confirm inventory stock on warehouse and drop ship orders
Submit part builds
Confirm payment terms and request credit card form if needed
Process sideways orders
Process cancellation requests
Work with the warehouse on order changes
Upload purchase orders to F20
Follow up with credit team on time-sensitive orders
Review MN 19 screen and update F8 notes
Provide tracking and ETA information to customer
Work with logistics on shipping issues
Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests)
Primary point of contact and responsible for building long-term relationships with outside sales representatives and/or customer, responding to requests for basic quotes, questions, open issues that require follow-up, bid registrations and updates and Salesforce quotes.
Have basic working knowledge of ProAV business and specific projects to foster sales process.