Inside Sales Account Manager
About The Position
Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking an Inside Sales Account Manager to drive customer engagement and revenue growth through virtual channels. This role manages client relationships, supports sales initiatives, and collaborates with internal teams to deliver solutions that meet the needs of the scientific community. The ideal candidate is a life‑science–savvy inside sales professional with proven experience qualifying leads, maintaining strong CRM discipline, and driving virtual customer engagement to deliver high‑quality pipeline growth and trusted customer support. Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials. #LI-Remote
Requirements
- Bachelor’s degree and 2 years’ experience or equivalent experience.
- Proven success in virtual sales, account management, or customer service.
- Strong communication, negotiation, and relationship-building skills.
- Proficiency with CRM systems and virtual communication tools.
- Ability to work independently and collaboratively to achieve organizational goals.
Nice To Haves
- Prior life science experience or degree in biology or related field highly preferred for success and understanding of ATCC product.
- Prior experience qualifying leads, managing CRM data and developing customer relationships in a life science environment is ideal.
Responsibilities
- Manages inbound and outbound sales activities via phone, email, and online platforms; serves as the primary point of contact for client inquiries, ensuring satisfaction and retention.
- Develops new accounts and business opportunities, generates referrals, and expands relationships with existing clients to achieve sales targets.
- Coordinates with internal teams to deliver products and services, provides recommendations based on customer needs, manages custom solution proposals, and supports post sales engagement.
- Executes sales strategies, qualifies leads, maintains accurate CRM records, generates sales reports, and identifies opportunities to increase sales volume while ensuring high service standards.
- Maintains up-to-date knowledge of ATCC’s products and services to provide timely, accurate information to clients.
Benefits
- Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
- Work life balance with Paid Holidays and PTO
- Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance
- Employee Assistance Program offering around-the-clock counseling
- 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
- Exceptional career advancement opportunities, recognition, and rewards
- Corporate bonus program
- Non-profit organization supporting critical life science research
- We give scientists the tools they need to make discoveries that improve and save lives
- Contribute to community involvement and social responsibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
