Inside Sales Account Manager - NYC and Long Island
About The Position
At Oxford Nanopore Technologies, we are revolutionizing the way we understand biology by bringing the power of DNA and RNA sequencing to anyone, anywhere. Our Inside Sales team is central to expanding access to this technology across the EMEAI region. Join us and be part of a fast-paced, mission-driven organization with global impact. As an Inside Sales Account Manager, you’ll play a key role in growing revenue across your assigned territory by developing new business opportunities, managing customer relationships, and leveraging innovative sales tools. You'll work cross-functionally with marketing, field teams, and channel partners to drive adoption and use of our technology solutions. If you're an energetic, data-driven sales professional who thrives in a goal-oriented environment—this is your opportunity to make a difference.
Requirements
- BSc and/or Master’s degree (preferably in Life Sciences, Genetics, or Genomics).
- Proven inside sales or commercial experience serving research/life-science customers.
- Working understanding of DNA sequencing technologies and applications.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and data-driven selling.
- Excellent communication, influence, and teamwork skills; thrive in a fast-paced, goal-oriented environment.
- Positive, proactive, can-do mindset with sound judgment and tact.
Nice To Haves
- PhD (advantageous but not required).
- Experience operating in global teams and coordinating with field-based colleagues and channel partners.
- Familiarity with complex, multi-stakeholder sales cycles in academia, biotech, pharma, clinical, or government labs.
Responsibilities
- Own inbound leads from first touch to close: qualify, scope needs, build business cases, and drive conversion.
- Increase product usage per user and expand within accounts through consultative outreach and upsell/cross-sell motions.
- Deliver timely product updates and technical information to new and existing customers.
- Run campaigns in partnership with Marketing; execute targeted call/email sequences and webinars.
- Maintain rigorous CRM hygiene: track pipeline, forecast accurately, and capture competitive/commercial intelligence.
- Support field reps with account research, meeting prep/follow-up, quotes, and trial coordination across active territories.
- Champion retention by building strong relationships and ensuring a smooth customer experience post-sale.
Benefits
- Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
