Inside Sales Account Manager, Quill

Staples Inc.•Lincolnshire, IL

11h

About The Position

Quill’s Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities.

Requirements

High integrity in all business interactions
Strong time management and organizational skills
Ability to uncover, develop, and close sales opportunities
Strong relationship‑building skills
Knowledge of products, pricing, and competition
Ability to sell programs and solutions virtually
Adaptability to a fast‑paced, evolving environment
Strong problem‑solving and customer‑focused mindset
Associate or Bachelor’s degree (or equivalent experience)
Effective oral and written communication skills

Nice To Haves

1+ years of sales or B2B experience
Proven account management success
Strong business acumen and strategic thinking
Excellent communication skills
Proficiency with Microsoft Office and CRM tools
Strong organizational and problem‑solving abilities
Ability to adapt quickly in a changing sales environment

Responsibilities

Serve as the primary point of contact and build long‑term customer relationships
Manage a book of business with strong productivity and pipeline discipline
Drive sales and profitability within existing accounts
Make outbound calls to grow customer base
Educate customers on Quill’s products and programs
Collaborate with internal partners to maximize account potential
Conduct meaningful sales conversations with high‑value customers
Review P&L and revenue analytics to protect financial health of accounts
Identify under‑penetrated categories to increase YOY revenue
Consistently meet or exceed productivity metrics and KPIs