Inside Product Support Sales Representative - Req ID 6197

Ohio Machinery Co. • Broadview Heights, OH

12d • Onsite

About The Position

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY: The Inside Product Support Sales Representative will primarily contact Ohio CAT customers by telephone within an established geographic territory, aiming to increase parts and service sales and build consultative relationships with those customers to enhance overall sales to users, market share, and improve the Customer Experience with Ohio CAT. The standard will be to contact those customers at least four times a year; however, customers with greater potential will be contacted more frequently. The Inside Sales Representative will be assigned to and manage an account base of approximately 250 established customers, including all market segments served by the Heavy Equipment and Industrial Engine Divisions. In addition to making outbound sales calls to customers, the Inside Sales Representative will also receive inbound calls as relationships are built. They will be the primary point of contact for the customer and a conduit for all information relevant to dealer parts, maintenance supplies, and services. Other job duties include preparing and presenting quotes for parts and estimates for equipment repairs, visual inspections of equipment, promoting sales campaigns, and all aspects of the dealer’s offerings. There is potential for some travel to and from customer sites, if necessary, but most of the Inside Sales Rep's time will be spent in an office setting at the Cleveland, OH location.

Requirements

• High School Diploma/GED
• Prior industry knowledge of the products, along with a technical background of the products sold and serviced

Nice To Haves

• Telephone sales experience desired
• Experience with CRM (Customer Relationship Management) Software is desired

Responsibilities

• Contact Ohio CAT customers by telephone within an established geographic territory
• Increase parts and service sales
• Build consultative relationships with customers
• Enhance overall sales to users and market share
• Improve the Customer Experience with Ohio CAT
• Manage an account base of approximately 250 established customers
• Receive inbound calls
• Be the primary point of contact for the customer
• Act as a conduit for all information relevant to dealer parts, maintenance supplies, and services
• Prepare and present quotes for parts and estimates for equipment repairs
• Perform visual inspections of equipment
• Promote sales campaigns

Benefits

• 401(k) Match and Employer Discretionary Contribution
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation
• Base pay plus annual bonus potential
• Company SuccessShare bonuses
• EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees