Inside Auto Claims Specialist

Allstate

3d • $21

About The Position

The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders. Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you’ll play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You’ll be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.

Requirements

• Strong communication and customer service skills.
• Ability to work independently and manage multiple claims simultaneously.
• Critical thinking and problem-solving abilities.
• Comfort using digital tools and platforms to manage work efficiently.

Nice To Haves

• Familiarity with insurance claims processes and regulations (preferred but not required).

Responsibilities

• Manage auto claims from start to finish, ensuring timely and accurate resolution.
• Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
• Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
• Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
• Negotiate settlements with all involved parties, ensuring fair outcomes.
• Document all claim activity accurately and promptly in accordance with company policies.
• Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
• Coordinate follow-ups to clarify details and confirm next steps for resolution.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Initial and ongoing training to get you proficient in your new role.
• Be part of a supportive and collaborative team.
• Make a meaningful impact in customers’ lives.
• Grow your career with training and development opportunities.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed