Inside Account Specialist (INTERNAL ONLY)
About The Position
This is an hourly position - Entry level TechSmith offices are open Monday thru Friday from 8am to 5pm (EST/EDT). The TechSmith Inside Account Specialist manages day-to-day customer and reseller inquiries and ensures seamless customer pre- and post-sales support. As a team we work directly with customers and channel partners to help them understand the amazing things our software can do. Using a consultative sales approach, we gather information on specific issues customers face and offer a solution of products to match their needs. We connect through video meetings, phone calls, email and our support/contact systems. To fully delight our customers, you need to have excellent communications skills and the ability to multi-task. We need a team player with a positive attitude and the desire to continually learn and evolve. Your main account base will include international accounts, though there may be North American accounts as well.
Requirements
- High school diploma or equivalent
- Previous Sales or Customer Service experience
- Must be resourceful, self-motivated, customer-focused, and able to work on a team
- Excellent written and verbal communication and presentation skills
- Must be detail oriented
- Strong organization skills and ability to multi-task
- Interest and proficiency with technology, specifically software applications
- Strong critical thinking skills
- Must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H1B visa.
Nice To Haves
- Professional fluency in an additional language (non-English) are a bonus.
Responsibilities
- Understand and demonstrate TechSmith products
- Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
- Talk with customers about how our products can solve their challenges
- Manage a high volume of sales quotes with precision and speed
- Assist customers by answering pre-sales and post sales questions via email, phone and chat
- Provide support to our software distributors and resellers
- Assist customers via email, phone and chat with the purchasing process or with account status inquiries, subscription management and answer pre/post sale questions
- Proficiency in utilizing available TechSmith systems to support customer experience and sales efforts
- Meet and exceed assigned individual and team targets
- Document and maintain account and opportunity activity records in our CRM
- Other duties as assigned
Benefits
- Competitive pay
- Health Insurance - Significant employer contributions toward premiums
- Health Savings Plan
- Dental Insurance – Employer paid premium
- Vision Insurance – Employer contributions toward premiums
- Retirement – 401(k) – Employer Match
- TechSmith is excited to offer company equity via an Employee Stock Ownership Plan (ESOP) as part of our comprehensive benefits package for full time employees
- Tuition Assistance
- Student Loan Repayment Assistance
- Paid Parental Leave
- Employee Assistance Program
- Disability Insurance – Employer paid premium
- Life Insurance – Employer paid premium
- Generous PTO, Sick Time, Holiday Time, Volunteer Time
- Company sponsored events, gifts, food, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
