Inside Account Manager - Luling, LA
About The Position
Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of more than 50 major manufacturers. We provide in-house valve automation services, including CAD design and drawings, machine, fabrication, assembly shops featuring CNC machinery, and automation repair work. Sunbelt Supply is a subsidiary of FloWorks International LLC, which is a privately held company located in Pasadena, Texas. The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.
Requirements
- 3+ years of experience in sales, account management, or customer service in a B2B environment
- Proven ability to manage complex customer relationships and make independent business decisions
- Strong analytical skills and ability to interpret sales data to support pricing strategies
- Excellent verbal and written communication skills
- experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred
Nice To Haves
- Bachelor's degree in Business, Communications, or related field preferred
Responsibilities
- Serve as the lead point of contact for assigned customer accounts across all service and sales needs
- Maintain and grow customer relationships through proactive communication, order management, and performance reviews
- Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines
- Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary
- Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health
- Provide accurate reporting for assigned accounts
- Maintain up-to-date knowledge of products, pricing models, and market trends
- Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance
Benefits
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
- Employee Assistance Program (includes 3 free counseling sessions)
- Identity Theft Protection at discounted rates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Number of Employees
501-1,000 employees
