Innkeeper

Heritage Hotels & Resorts • Taos, NM

21d • Onsite

About The Position

WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position starting at $55k DOE plus benefits. Located in Taos, NM. Working out of our Palacio de Marquesa. On-site living accommodations are available for this position. Position Purpose: The Innkeeper works under the direction of the General Manager and plays a central role in creating welcoming, memorable, and seamless guest experiences. Serving as a hands-on hospitality leader, the Innkeeper oversees daily property operations, fosters a positive environment for both guests and employees, assists with meal preparation and room turnover, and ensures the property consistently reflects high standards of comfort and care. This role also carries responsibility for maintaining operational excellence while living on-site in support of the property’s success.

Requirements

• Live-in position; employee must reside on the property to perform role responsibilities.
• Minimum 1 year hospitality experience (hotel or B&B preferred) with strong guest service skills; leadership experience a plus.
• Proficient in Windows and MS Office; experience with hospitality PMS software a plus.
• Knowledge of food & beverage operations, including health department guidelines; NM Food Handler and ServeSafe Manager certifications a plus.
• Familiarity with Taos and surrounding areas.
• Excellent verbal and written communication, multitasking, and problem-solving skills.
• Flexible availability including weekends, holidays, and late nights; able to stand for extended periods and lift/carry up to 30+ pounds.
• High School Diploma or GED required; hospitality-focused higher education a plus.

Responsibilities

• The Innkeeper will receive daily assignments from and report directly to the General Manager regarding the day-to-day operation of the property.
• Maintain a high level of professionalism and a positive approach with employees, coworkers and guests.
• Set up, prepare and serve breakfast to guests and ensure cleanup of the dining room and kitchen areas.
• Manage advance and walk-in reservations, provide detailed information about guest rooms and property amenities.
• Facilitate guest arrivals and departures, provide amenity services and ensure guests have a seamless experience.
• Maintain cleanliness and organization throughout the property, including the main house, kitchen, guest rooms and outdoor spaces.
• Communicate regularly with property staff regarding job assignments and timelines to ensure smooth workflow.
• Ensure property compliance with legal, safety, operational, labor and Heritage brand standards.
• Interact frequently with guests to obtain feedback, recognizing excellent team performance and identifying opportunities to improve service delivery.
• Oversee or carry out special projects as assigned for the property.
• Perform other duties consistent with the functions of the Innkeeper position as needed by leadership.

Benefits

• Dental & Vision!
• Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
• 401k Matching!
• Employee meals while working!
• Free employee parking!
• Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
• Growth & Development Opportunities amongst the entire company!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees