Innkeeper

Foley House Inn•Savannah, GA

About The Position

The overall objective and purpose of the Innkeeper is to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless guest experience relating to areas including, but not limited to Guest Services, Housekeeping, and Food and Beverage operations. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Requirements

1+ year of relevant work experience in similar scope and title – required
Experience within comparable brand/markets - required
Ability to remain calm in various situations, use sound judgement and effectively solve problems – required
Ability to read and interpret documents such as safety rules and procedural manuals – required
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages– required
Strong written, verbal, and interpersonal skills– required
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequently changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a daily basis.
Push, pull, and lift up to 20 lbs.
While performing the duties of this job, the incumbent is regularly required to sit, wait, and stand for long and short periods of time.

Nice To Haves

Bachelor’s degree in business or related training equivalent – preferred

Responsibilities

Greet and interact with guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Process check-ins, check-outs, and room assignments.
Coordinate with Housekeeping to assign rooms and track readiness of rooms for check-in.
Communicate parking procedures to guests and visitors and dispatch public areas attendants as needed.
Post guest charges and payments, process no-shows and adjust disputed charges.
Run daily reports and contingency lists.
Verify rate codes and make appropriate adjustments on guest’ invoices.
Block and unblock rooms according to the hotel’s need.
Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions.
Respond promptly to questions, concerns, and special requests. Follow-up to ensure the guest is satisfied.
Log guest requests and concerns according to the standard operating procedure.
Demonstrate effective sales techniques to up sell rooms, amenities, and products.
Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs to prepare work assignments.
Assigns staff duties and inspects work for conformance to prescribed standards of cleanliness.
Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment and makes recommendations to management.
Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports.
Holds periodic staff meetings to discuss company policies, guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Prepares reports concerning room occupancy, payroll expenses, and department expenses.
Plans work schedules to ensure adequate service.
Supports and supervises an effective inspection program for all guestrooms and public space.
Inventories stock and places orders to ensure adequate supplies.
Have a thorough knowledge of product, including room types, amenities, and service standards.
Re-stock clean silverware, plasticware, and food and beverage items when needed.
Control food serving portions
Follow proper food handling procedures
Ensure cleanliness of dishes, glassware, and silverware
Maintain the integrity of Company proprietary information and protect Company assets.
Maintain complete knowledge in the use of all office equipment, software systems and access according to specifications.
Maintain complete knowledge and comply with company policies and procedures.
Maintain neat, clean, and professional appearance according to standards.
All other duties as assigned, planned or un-planned.