Live-In Innkeeper

Sayre Mansion•Bethlehem, PA

4h•Onsite

About The Position

Sayre Mansion is seeking a professional, service-driven Live-In Innkeeper to oversee the day-to-day operations of our boutique hotel and ensure an exceptional guest experience at every touchpoint. This is a hands-on leadership role responsible for front desk operations, guest services, breakfast service, housekeeping oversight, and on-site operational coordination. The Innkeeper serves as the on-property ambassador of the hotel, balancing warm hospitality with operational discipline. The ideal candidate is highly organized, guest-focused, adaptable, and comfortable working across departments in a dynamic, hospitality-forward environment. On-site housing is provided and is a condition of employment. Sayre Mansion is committed to excellence in hospitality and to creating a welcoming environment for guests and team members alike. We encourage candidates who are passionate about service, quality, and boutique hospitality to apply.

Requirements

2+ years of experience in hospitality, hotel operations, or a related customer service role preferred
Prior experience in a boutique hotel, inn, or bed-and-breakfast strongly preferred
Demonstrated excellence in guest service and interpersonal communication
Experience with reservation and property management systems
Cooking or breakfast service experience preferred
Bachelor’s degree in hospitality management or related field preferred
Exceptional organizational and time-management skills
Strong problem-solving and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Professional demeanor with a warm, approachable presence
High attention to detail and commitment to quality standards
Comfortable working independently and taking initiative
Basic computer proficiency and strong communication skills
Ability to lift, push, pull, or carry items up to 50 pounds
Flexibility to work mornings, evenings, weekends, and holidays as required by business needs
Ability and willingness to live on property in employer-provided housing

Responsibilities

Welcome guests upon arrival and departure; manage check-in/check-out procedures and process payments
Serve as the primary on-site point of contact for guest needs, questions, and concerns
Anticipate guest preferences and proactively deliver thoughtful, personalized service
Respond promptly and professionally to guest inquiries, feedback, and service recovery situations
Provide recommendations and information about local attractions, dining, and activities
Create and maintain a warm, inviting, and polished guest environment
Manage and monitor reservations using the property’s booking systems
Respond to guest emails and phone inquiries in a timely and professional manner
Coordinate with the sales and reservations team as needed to ensure accuracy and guest satisfaction
Plan menus, shop for ingredients, and prepare breakfast daily for guests
Maintain cleanliness, organization, and food safety standards in all food service areas
Manage breakfast-related inventory and supplies
Oversee and assist with daily housekeeping operations
Inspect guest rooms and public spaces daily to ensure cleanliness and quality standards are met
Develop, implement, and maintain routine and deep-cleaning schedules
Ensure housekeeping supplies and guest amenities are adequately stocked and maintained
Train, supervise, and support front desk and housekeeping staff as needed
Provide day-to-day guidance, schedule coordination, and workflow oversight
Promote accountability, teamwork, and service excellence
Recognize strong performance and address issues constructively
Monitor inventory levels and order supplies within approved budget guidelines
Track expenses and prepare routine operational reports as requested
Coordinate with management and vendors on operational needs
Support special events, packages, and on-property initiatives
Communicate maintenance needs and coordinate with the Maintenance Supervisor and vendors
Ensure compliance with health, safety, and sanitation regulations
Respond calmly and effectively to emergency situations, including after-hours incidents
Support basic marketing and guest communications efforts online, by phone, and in person, as needed
Perform other duties reasonably assigned to support the successful operation of the property