Innkeeper

Folino Estate•Kutztown, PA

1d•Onsite

About The Position

The Innkeeper will be responsible for all functions relating directly to the Inn. The Innkeeper will make sure that all guests and questions are answered sufficiently, in a professional manner, and up to the standards of the company. The Inn should be well kept with coordinating housekeeping duties and maintenance as needed. This person will coordinate and book all events through the Inn, including setting up the continental breakfast. Assisting in housekeeping duties and monitoring washing/dry cleaning may occur.

Requirements

A high school diploma required
Minimum 2 to 5 years of experience in a hospitality setting with a strong customer service focus preferred
Highly motivated, independent, and able to take direction well
Commitment to excellence and high standards
Strong communication skills
Strong computer skills, including putting in what she needs experience with
A team player and possess a "can do" leadership attitude

Nice To Haves

Some colleges preferred
Knowledge of wine and wine tasting experiences preferred

Responsibilities

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs, assist individuals with disabilities; thank guests with genuine appreciation
Maintain a friendly and accommodating attitude for guests
Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to confirm that each has been met to guests' satisfaction
Uses proper telephone etiquette
Supply guests with directions and information
Develops relationships within the community to strengthen and expand the customer base
Verify and adjust billing for guests
Transportation service for guests/visitors
Serve as main caretaker and host of the property and guest's experience
Always maintain essential functions of the property and supervisor house
Book and coordinate all events through the Inn
Prepare continental breakfast for all guests
Coordinate with Housekeeping staff to track room status and guest concerns
Operate and monitor washing, dry cleaning, and drying machinery
Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts.
Coordinate daily wine and cheese hour
Attend weekly/monthly meetings as requested
Knows all safety and emergency procedures, is aware of accident prevention policies
Maintain essential documentation for guest's stay, welcome letter
Supports front desk area and staff by answering phones and email
Reports unusual occurrences or requests to the Co-Owners and/or Human Resources
Maintains quest records for ongoing follow-up and marketing
Maintain function and quality of furniture and fixtures in all Inn units
Directly reports to maintenance for urgent requests that need to be taken care of promptly and effective