Guest Service Rep/Innkeeper
About The Position
We are seeking a dynamic and experienced Innkeeper to join our team and oversee the front desk and guest services operations of our hotel. The Innkeeper will be responsible for overseeing the operating functions of guest service agents, and breakfast/dinner team, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment. Previous hotel front desk experience is preferred. The Innkeeper is responsible for the overall daily operation of the front desk, restaurant hosting, ensuring exceptional guest experiences while maintaining the property’s standards & culture. This role combines hospitality leadership, guest services, staff oversight, and property management in a hands-on environment.
Requirements
- Proven hospitality, hotel, or inn management experience
- Strong customer service and interpersonal skills
- Ability to stand, walk, and lift up to [XX] lbs
- Availability for early mornings, evenings, and weekends
- Live-in or on-site presence may be required
- Excellent organizational and time-management abilities
- Ability to multitask in a fast-paced, guest-facing environment
- Leadership experience with a hands-on management style
- Proficiency with reservation systems and basic accounting tools
- Flexibility to work weekends, holidays, and on-call hours
- Minimum of 2 years of experience as a guest services team member or in a leadership role in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and property management systems
- Flexibility to work evenings, weekends, and holidays as needed
Responsibilities
- Greet guests warmly and ensure a personalized, welcoming experience
- Handle reservations, check-ins, check-outs, and guest inquiries
- Resolve guest concerns promptly and professionally
- Maintain high standards of service, cleanliness, and presentation
- Oversee breakfast service and/or food & beverage coordination (if applicable)
- Manage daily operations of the inn, as designated by the rooms manager.
- Maintain reservation systems, guest records, and billing
- Monitor inventory and order supplies as needed
- Ensure compliance with health, safety, and local regulations
- Prepare daily, weekly, and monthly operational reports
- Inspect guest rooms and public areas for cleanliness and maintenance
- Coordinate with maintenance and vendors for repairs and upkeep
- Oversee seasonal property needs and special projects
- Protect the physical assets of the inn
- Other duties as assigned
Benefits
- Medical, Dental and Vision -Full Time
- Employer Paid Life Insurance -Full Time
- Other Supplemental Benefits -Full Time
- Employer Matched 401K - Full Time
- Hotel Room Discounts across multiple brands - Full Time
- Enhanced paid vacation, sick time and holiday pay - Full Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
