Infusion Coordinator

Eastern CT Hematology and Oncology•Norwich, CT

About The Position

Why Join Us? The team at ECHO is comprised of the brightest and most dedicated professionals in oncology care. Working at ECHO provides an opportunity to deliver the highest level of care and service to patients while in a supportive, close knit and cutting edge environment. Job Description: Essential Duties and Responsibilities Monitor infusion and shot schedules to ensure consistency, procedural thoroughness and complacency. Communicate with the front desk regarding any important scheduling or procedural changes. Act as the point of contact between patients and the clinic for scheduling appointments. Respond to patient inquiries and questions in collaboration with the Nurse Navigator and the front desk. Enter all information and patient interactions into the EMR. Assist with scanning and any other administrative function the Infusion Nurses require. Communicate any important patient information to Nursing, Providers and the MA team as needed. Follow all HIPPA guidelines and act as a role model in terms of HIPPA compliance. Provide patient satisfaction throughout all aspects of the practice. Attend conferences or trainings as required by the practice. Other duties as assigned by the Clinic Manager Supervisory Responsibilities This role is not responsible for any direct reports. Physical Requirements This position is mostly administrative in nature and requires the ability to sit at a computer for extended periods of time. This position requires the ability to reach, twist and work with a computer keyboard, mouse and telephone regularly. This position requires the ability to lift 10lbs on a regular basis.

Requirements

A minimum of four years of experience in a medical office or hospital environment as a Medical Receptionist, Medical Assistant or Medical Scheduler required.
Excellent computer skills preferable in the Office 365 suite of products.
Previous experience with an EMR required.

Nice To Haves

Oncology experience preferred.

Responsibilities

Monitor infusion and shot schedules to ensure consistency, procedural thoroughness and complacency.
Communicate with the front desk regarding any important scheduling or procedural changes.
Act as the point of contact between patients and the clinic for scheduling appointments.
Respond to patient inquiries and questions in collaboration with the Nurse Navigator and the front desk.
Enter all information and patient interactions into the EMR.
Assist with scanning and any other administrative function the Infusion Nurses require.
Communicate any important patient information to Nursing, Providers and the MA team as needed.
Follow all HIPPA guidelines and act as a role model in terms of HIPPA compliance.
Provide patient satisfaction throughout all aspects of the practice.
Attend conferences or trainings as required by the practice.
Other duties as assigned by the Clinic Manager