Infrastructure System Manager

Motorola Solutions•Riverside, CA

1d•Remote

About The Position

This position will be a full-time System Administrator within the Video and Software Services (VSS) PremierOne Field Services Team. VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements. Responsibilities of the On-site System Administrator include, but are not limited to: Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance Adheres to Motorola and the Customer’s Change management policies and procedures Builds and maintains positive, effective, and mutually beneficial working alliances with customers Initiates problem-solving action and follows through to resolution Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution. Work with Customer staff to identify and resolve reported system incidents/problems. Procure and coordinate any internal resources as needed Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary. Run diagnostics using approved MSI tools. Assist with technical system requirements analysis. Provide system performance reporting using approved MSI tools when requested. Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.

Requirements

3+ years of IT and/or public safety experience (a combination can fulfill this requirement)
Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC, and Ops Manager (SCOM)
Experience with Public Safety Applications, including CAD, Mobile and RMS
Ability to troubleshoot application system issues, including hardware, network and third-party components
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
High School diploma, Associates or Bachelor's degree required.
3+ years of Public Safety Applications experience, or 3+ years of IT experience required.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Responsibilities

Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
Adheres to Motorola and the Customer’s Change management policies and procedures
Builds and maintains positive, effective, and mutually beneficial working alliances with customers
Initiates problem-solving action and follows through to resolution
Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
Work with Customer staff to identify and resolve reported system incidents/problems.
Procure and coordinate any internal resources as needed
Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.
Run diagnostics using approved MSI tools.
Assist with technical system requirements analysis.
Provide system performance reporting using approved MSI tools when requested.
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.