Infrastructure Service Delivery Analyst

HCSC • Richardson, TX

4d • Hybrid

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with. They work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services. The Infrastructure Service Delivery Analyst is responsible for monitoring, troubleshooting, and resolving any issues that arise, as well as implementing automation and improvement initiatives to optimize system performance. NOTE: This hybrid role can be located in CHICAGO IL, NASHVILLE, TN or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.

Requirements

• Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of ITIL v3 framework
• Knowledge of ITSM systems
• Knowledge of all Infrastructure technologies, including monitoring and event management technologies
• Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
• Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
• Excellent communication and collaboration skills to work effectively with cross-functional teams
• Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
• Supplier management
• Infrastructure domain knowledge
• Continuous improvement
• Incident management
• Knowledge of required technologies (incl 3rd party solutions)
• Problem Management / RCA
• Customer service oriented
• Adaptability and ability to introduce / manage change
• Drive conflict management in high pressure situations
• Performance / metrics-driven decision making

Nice To Haves

• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools
• Experience with cloud native services (AWS and/or Azure) and related observability patterns
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines
• Proficiency in scripting languages such as Python, Shell, or Perl a plus

Responsibilities

• building and supporting observability, monitoring and alerting solutions
• work closely with the development and operations teams to build and maintain robust monitoring
• monitoring, troubleshooting, and resolving any issues that arise
• implementing automation and improvement initiatives to optimize system performance

Benefits

• At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
• From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
• Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .
• The compensation offered will vary depending on your job-related skills, education, knowledge, and experience.
• This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees