Data Center Service Delivery Infrastructure Technical Analyst

Citi•New York, NY

About The Position

The schedule is is 7 am - 7 pm Sunday, Monday, Tuesday, and alternating Wednesday. Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware Installing/de-installing/relocating all patch cabling for systems and network hardware Installing/de-installing/relocating all Data Center hardware Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors Assist with the coordination of network component configurations Coordinate and Install SAN cabling infrastructure Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.) Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices Provide hands-on, break/fix level 2 support for the data center systems and communications environments. Coordinating and approving data center infrastructure change controls Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes. Performing required compliance activities Producing network consumables updates and contributing to weekly management reports Coordinate activities in support of all projects and technical requests within the Americas Data Centers Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards. Provide clear and detailed turnover to next shift workers for continuity. Media Management duties including the following: Performing daily tape ejects to increase current day processing capacity. Monitoring of tape related console messages. Managing all daily ad-hoc tape/job requests and scratch activity. Managing all physical and electronic vaulting activity. Manage tape destruction process, ensuring all proper documentation has been recorded and approved. Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs. Provide assistance when required to ensure that the highest level of customer satisfaction is maintained. Supporting all physical off-site vaulting activities. Manage tape destruction process, ensuring all proper documentation has been recorded and approved. Ensure destruction procedures are followed. Supporting all site and application specific disaster recovery/COB tests/exercises. Performs random audit checks and sampling. Participates in projects relating to tape/media. Assisting in supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices. 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must. Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools. Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus

Requirements

3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques.
Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.
In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
Excellent communication and writing skills a must.
Knowledge of trouble ticketing systems, change control, Project processes and associated tools.
Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications.
Experience with project management.

Nice To Haves

Financial Services industry knowledge a plus.

Responsibilities

Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
Installing/de-installing/relocating all patch cabling for systems and network hardware
Installing/de-installing/relocating all Data Center hardware
Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
Assist with the coordination of network component configurations
Coordinate and Install SAN cabling infrastructure
Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
Provide hands-on, break/fix level 2 support for the data center systems and communications environments.
Coordinating and approving data center infrastructure change controls
Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes.
Performing required compliance activities
Producing network consumables updates and contributing to weekly management reports
Coordinate activities in support of all projects and technical requests within the Americas Data Centers
Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards.
Provide clear and detailed turnover to next shift workers for continuity.
Performing daily tape ejects to increase current day processing capacity.
Monitoring of tape related console messages.
Managing all daily ad-hoc tape/job requests and scratch activity.
Managing all physical and electronic vaulting activity.
Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
Supporting all physical off-site vaulting activities.
Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
Supporting all site and application specific disaster recovery/COB tests/exercises.
Performs random audit checks and sampling.
Participates in projects relating to tape/media.
Assisting in supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices.