This position is responsible for building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with. They work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services. The Infrastructure Service Delivery Analyst is responsible for monitoring, troubleshooting, and resolving any issues that arise, as well as implementing automation and improvement initiatives to optimize system performance. NOTE: This hybrid role can be located in CHICAGO IL, NASHVILLE, TN or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.