Infrastructure Project Manager (ServiceNow)

KeyBank•Brooklyn, OH

3d•$79,000 - $146,000

About The Position

The Infrastructure Project Manager is responsible for overseeing large, high-priority projects that typically impact multiple Lines of Business (LOB) and/or functional areas, requiring significant coordination and integration of resources. This role manages projects from initial concept through final implementation, adhering to the established Standard Project Lifecycle. The Infrastructure Project Manager collaborates with all stakeholders, including end users, distributors, and vendors, to ensure comprehensive project engagement and success. Key responsibilities include enforcing adherence to quality standards, conducting thorough reviews of project deliverables, and providing expert guidance and support to less experienced project managers. The position requires proficiency in risk management and organizational change management methodologies and techniques, as well as the ability to identify and recommend alternative solutions when necessary. The Infrastructure Project Manager establishes and maintains trusted advisor relationships with stakeholders, delivers effective presentations to all levels of management. The Infrastructure Project Manager is responsible for overseeing one or more high-impact projects within a fast-paced, dynamic environment. This role may require the direction of third-party resources and virtual teams, ensuring alignment with organizational objectives across multiple Lines of Business and functional areas. Projects led by the Infrastructure Project Manager are often complex, may involve executive sponsorship, steering or advisory committees, and can extend over multiple years. Key responsibilities include development of business cases, facilitating project registration, consolidation, and prioritization, and creating comprehensive funding plans. The Infrastructure Project Manager administers pipeline checkpoints to drive project delivery and proactively mitigates or resolves bottlenecks to ensure smooth progression. This position is accountable for defining and managing project scope and objectives, handling scope changes, establishing requirements, and ensuring deliverables align with the value proposition and business goals of diverse stakeholder groups. The Infrastructure Project Manager develops integrated project plans, identifies and manages dependencies and critical paths, and tracks/report milestones and overall project status. A critical component of the role is ensuring that any potential impacts on external client experience are proactively addressed in project solutions and plans. The Infrastructure Project Manager estimates and tracks resource needs, determines requirements for additional staffing and vendor support, manages onboarding and offboarding, and monitors vendor performance for labor resources. Financial management duties include drafting and submitting project budget proposals, recommending budget adjustments as needed, conducting cost forecasting, tracking actual expenditures, and reporting variances. The Infrastructure Project Manager is also responsible for identifying, tracking, escalating, and resolving issues and conflicts, performing impact analyses, prioritizing tasks, managing dependencies, and escalating risks with appropriate corrective or mitigating actions. The Infrastructure Project Manager tailors project management methods and metrics to fit project needs, administers configuration management and version control, adheres to organizational project policies and standards, performs project assessments, coaches and mentors project teams, and manages deliverable reviews and sign-offs. Effective communication is essential; the Infrastructure Project Manager leads communication planning, execution, and reporting with project teams and liaises with key stakeholders. The role supports the development and implementation of change management strategies, including communication and training initiatives, and manages project documentation and knowledge transfer to operational teams. Additionally, the Infrastructure Project Manager conducts lessons-learned reviews to inform future project success and oversees the execution of vendor contracts, ensuring strict adherence to contractual provisions.

Requirements

5+ years of project management experience required.
Operates independently and demonstrates key leadership competencies
Exhibits advanced critical thinking and problem-solving abilities
Possesses a strong understanding of the organization’s business model
Displays exceptional written, verbal, and presentation skills
Assesses the strengths and developmental needs of team members
Identifies and evaluates project risks and issues, performs impact analysis and prioritization, and manages resolution processes
Bachelor’s Degree or equivalent work experience required.

Nice To Haves

Project Management Professional (PMP) Certification or equivalent preferred.
Experience in coordinating complex ServiceNow workstreams across enterprise programs, including managing risks, dependencies, and inter-team interdependencies a plus.