Infrastructure Operations Manager

Tokio Marine HCC-posted about 1 month ago
Full-time • Mid Level
Hybrid • Houston, TX
1,001-5,000 employees
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This role is responsible for ensuring the smooth and secure operation of server and data center infrastructure at Tokio Marine HCC (TMHCC). It combines both strategic planning and hands-on execution, focusing on IT operational activities such as installation, maintenance, support, and security. The position requires balancing day-to-day operational reliability with the implementation of long-term infrastructure projects. In this role, 75% of your time will be hands-on work, and 25% people management.

  • Manage team of system engineers and administrators to carry out day-to-day operations and datacenter (on-prem and public cloud hosted) related activities.
  • Manage enterprise-wide virtualized platform to support business critical applications with zero unplanned downtime.
  • Responsible for providing 24X7 support to businesses and application teams with the help of the team and establishing a schedule for on-call support.
  • Manage compute and storage platforms to support corporate and other business units’ applications.
  • Manage IT budgets and cost allocation for the services provided to various business units and corporate departments.
  • Assist application teams designing infrastructure components to support business resiliency.
  • Be responsible for carrying out life cycle management of both virtual and physical assets.
  • Participate in disaster recovery planning and plan/execute yearly application disaster recovery exercises.
  • Responsible for managing severe/critical operating systems vulnerabilities on all assets residing both on-premises and public cloud.
  • Responsible for setting up monitoring of all critical production systems and engaging application teams in troubleshooting.
  • Participate in major and critical incident management calls to support application teams to restore services and/or restore performance of degraded services.
  • Responsible for designing and maintaining corporate backup policies adhering to Corporate IT controls.
  • Responsible for following the least privilege principle on all corporate datacenter assets and virtual environments to minimize risk of data exposure.
  • Responsible for designing and producing reports in infrastructure areas and assessing team’s performance against set SLAs: uptime, response time, resolution time.
  • Collaborate with other Information Systems departments to coordinate activities.
  • Confer with and advise subordinates on policies and procedures, technical problems, priorities, and methods.
  • Minimum bachelor’s degree in computer science or related field
  • 6 years of relevant and progressive experience
  • 3 years of leadership experience
  • Deep knowledge/experience with VMware
  • AWS/Azure skills are required
  • Linux experience
  • Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
  • Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company's business to proactively respond to changing business environment
  • Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
  • Possess and have ability to apply advanced knowledge of principles, practices, and procedures
  • Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
  • Superior organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously
  • Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment
  • Advanced proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)
  • Competitive salary and employee benefit package
  • Strong learning culture
  • Growth perspectives
  • 6% 401K Match
  • 20 days of PTO and 2 Floating Days
  • Paid parental leave
  • An opportunity to love what you do
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