Infrastructure Operations Manager

ISO New England Inc.•Holyoke, MA

2d•$130,000 - $175,000•Hybrid

About The Position

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy. The is a critical leadership role responsible for managing the daily operations and long-term systems-focused projects in support of the New England Bulk Electric System. This role demands a strategic leader with a solid engineering background, capable of guiding and influencing technical decisions while managing and delegating tasks within the team. The ideal candidate will ensure the reliability, security, and compliance of the compute, virtualization, storage, Windows and Linux operating system infrastructure through effective team leadership, project management, and stakeholder engagement.

Requirements

Bachelor’s degree in Information Technology, Computer Science or a related field, or equivalent work experience.
8+ years of progressively responsible experience in Infrastructure technologies, including at least 3 years in a leadership or managerial capacity.
Advanced knowledge of Windows Server 2019+ (Active Directory, Group Policy, clustering, etc.), and/or Red Hat Enterprise Linux 8+ (CLI, IAM, Storage Management, Ansible)
Proven success implementing/managing automation frameworks (e.g. PowerShell, Ansible, Terraform).
Solid understanding of networking, virtualization and security best practices.
Demonstrated ability to lead high-performing teams and manage complex technical projects.
Strong communication, problem-solving and stakeholder management skills
Experience managing budgets, timelines, hardware/software lifecycle and performance metrics.
Understanding of compliance requirements in an IT environment (e.g., NERC CIP, SOC1, SOC2, etc.)
This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

Nice To Haves

Exposure to Nutanix and managing virtualization platforms including lifecycle management and configurations

Responsibilities

Monitor and manage team workload, balancing immediate operational needs with long-term project goals. Projects are to be managed from concept to completion, ensuring delivery on time, within scope and on budget.
Define, track and report on Key Performance Indicators (KPIs) for service delivery, system performance operational efficiency.
Ensure high availability, performance and scalability across all environments, addressing issues and implementing improvements as needed, covering Windows Server, Red Hat Enterprise Linux, (Nutanix) Virtualization and Storage platforms.
Identity emerging technologies and develop strategies to modernize and future-proof the Reliability Infrastructure, fostering growth in areas of technical proficiency, problem-solving and leadership skills.
Partner with IT leadership to align infrastructure capabilities with organizational goals and strategy.
Demonstrate sound critical thinking by analyzing and resolving moderate to high infrastructure-related incidents, providing root cause analysis (RCA) and documented resolution steps.
Champion process improvements that enhance system reliability, performance and sustainability, enhancing/creating documentation as appropriate.
Conduct regular performance evaluations, providing constructive feedback and setting development goals for team members.
Manage automation and monitoring efforts for improved visibility and responses to operational and compliance requirements.
Ensure all activities comply with NERC CIP regulations.
Conduct security risk assessments and develop strategies to mitigate identified risks.