Infrastructure Management Technical Lead

Integral

21h

About The Position

The Change Infrastructure Management Technical Lead provides infrastructure requirements for all U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT) environments and details for the installation of hardware in the field and in data centers. Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · Short-Term and Long-Term Disability Insurance · Life Insurance · Paid Time Off & Holidays · Earned Bonuses & Awards · Professional Training Reimbursement · Paid Parking · Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability

Requirements

Bachelor’s Degree in Computer Science or a similar Information Technology Field.
Knowledge of the ITIL framework required
Program/Project management experience
5+ years’ experience leading teams and projects for developing, maintaining, and administering complex IT systems; capturing stakeholder requirements and translating them into automated solutions; and managing the full application lifecycle
Ability to communicate orally and in writing, including detailed technical information on troubleshooting and implementation efforts
Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
Identify and champion organizational and process changes that support automated cloud provisioning; assist with the creation and maintenance of standard cloud computing policies, operating procedures, and overall documentation
Experience with Patch automation implementation and process improvements required
Experience building roadmaps, evaluating technologies
Working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS, and basic Unix commands
Secret Clearance

Nice To Haves

ITIL certification strongly preferred
Experience with Agile, Scrum, and DevOps practices strongly preferred

Responsibilities

Work closely with the Engineering, Network, and Development teams to establish detailed and documented information required for systems and application integration into the production environment and for the acceptance for ongoing O&M.
Support the oversight, technical guidance, monitor activities, coordinate work between various teams, and manage all Hosting work.
Keep the O&M Kanban board or current tool updated to optimize the flow of all work performed.
Provide bi-weekly Infrastructure health checks.
Manage risks and resolve issues that affect release scope, schedule, and quality.
Coordinate the Go-Live activities including the execution of the deployment plans and checklists
Work with release engineers to understand the impacts of branches and code merges
Demonstrated ability to manage relationships and coordinate cross-functional work teams (including Infrastructure, Support, On- Call, Development, Quality Assurance, Subject Matter Experts (SME), architects, and business stakeholders) towards task completion