Infrastructure Engineer, Voice and Telecom

Pansophic Learning•Cleveland, OH

5d•$95,000 - $100,000

About The Position

We are looking for a skilled Infrastructure Engineer specializing in Voice and Telecom systems to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining robust telecommunications infrastructure that supports our organization's voice communication needs. This role requires a deep understanding of voice networks, VoIP technologies, PBX systems, and telecom protocols. You will collaborate with cross-functional teams to ensure seamless integration of voice services with existing IT infrastructure, troubleshoot complex issues, and optimize system performance. Additionally, you will oversee upgrades, security measures, and compliance with industry standards. The position demands strong analytical skills, attention to detail, and the ability to work in a fast-paced environment. If you have a passion for telecommunications and infrastructure engineering, and thrive on solving challenging problems, we encourage you to apply.

Requirements

Strong knowledge of monitoring and alerting tools.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Familiarity with framework and best practices.
Problem-solving mindset with attention to detail.
Experience with escalation management and incident response.
Ability to document processes clearly and concisely.
Willingness to work flexible hours as needed.
Ability to analyze data and make informed decisions.
Highly organized, able to multi-task, with a high attention to detail and ability to prioritize.
Confident, high-energy, self-motivated and a true team player.
Accountability and personal organization are essential.
Patient and active listener.
Ability to pass federal and state criminal background checks (FBI/BCI).
Ability to think independently and contribute to the overall effort without much direction.
Proven experience in voice and telecom infrastructure engineering.
Strong knowledge of VoIP protocols (SIP, H.323) and PBX systems.
Familiarity with network infrastructure and routing protocols.
Experience with telecom security best practices.
Ability to troubleshoot complex voice network issues.

Nice To Haves

Certifications such as CCNA Voice or equivalent are a plus.
Ability to manage multiple projects and priorities effectively.

Responsibilities

Design, deploy, and maintain voice and telecom infrastructure systems
Manage VoIP and PBX systems to ensure reliable communication
Implement and manage integrations with paging and intercom systems
Troubleshoot voice-related issues
Collaborate with IT teams to integrate voice services with data networks
Implement security standards to protect telecom infrastructure
Plan and execute system upgrades and migrations
Document system configurations and procedures
Provide technical support and training to end-users
Ensure compliance with telecom regulations and standards
Evaluate new technologies to improve voice communication systems
Monitor IT systems and infrastructure for alerts, anomalies, and incidents.
Manage and prioritize escalation processes to ensure timely resolution.
Analyze and prioritize alerts based on severity and impact.
Initiate and manage escalation procedures according to established protocols.
Coordinate communication between technical teams and business stakeholders.
Maintain and update alerting and monitoring tools and documentation.
Analyze incident trends and recommend improvements to reduce recurrence.
Coordinate with technical teams to resolve issues promptly.
Maintain documentation of incidents, alerts, and escalation actions.
Continuously improve alerting and escalation processes.
Communicate effectively with stakeholders regarding system status and incidents.
Participate in on-call rotations and incident response activities.
Ensure compliance with IT policies and standards.
Participate in post-incident reviews and report findings.
Other duties as assigned.