Infrastructure Engineer Sr - Digital Employee Experience Team

PNC Financial Services Group, Inc.•Pittsburgh, PA

50d

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Infrastructure Engineer Sr. within PNC's Technology organization, you can be based in Pittsburgh PA, Strongsville OH, Birmingham AL or Dallas TX. This position is primarily based in a location within PNC's footprint. PNC is seeking a Senior Infrastructure Engineer as a key member of a newly formed 'Digital Employee Experience' team. This group will be focused on improving the end user experience by proactively identifying and solving problems (big and small) to the benefit of PNC's end users. Using the 1E Platform (formerly Tachyon, now TeamViewer) this position is focused on automation and proactive insights as the key to incident reduction and elimination. Using a broad range of technical &/or development skills the ideal candidate will work across the organization to identify opportunities to enhance end user productivity, avoid / prevent incidents and increase the effectiveness of our support organization. Ancillary skills around data presentation & analysis (e.g. PowerBI, Tableau, etc.) are also desired but not required. All candidates should demonstrate a wide range of end user technology experience in an environment where scale matters. Experience with the 1E Platform is preferred but experience with similar platforms like NextThink, Systrack, etc. will also be considered. Candidates with a background in application development and automation will also be considered if they can demonstrate the needed skills re: end-user technology. Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions. Develops software components and hardware for complex projects; aligns these with business strategies and objectives. Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes. Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction. Communicates with customers and integrates their needs with development, to meet business objectives.

Requirements

PowerShell scripting (advanced) - script development and maintenance beyond basic commands
SQL and Power BI for reporting and analytics
API integration and automation
Microsoft Configuration Manager (SCCM) and Intune administration
M365 ecosystem and Modern Workplace concepts
Windows client and core infrastructure management
ITIL framework and ServiceNow experience
Familiarity with Zscaler or similar security solutions
Strong problem-solving and analytical skills
Ability to work independently and in a team environment
Thrives in a fast-paced, dynamic work environment. Displays a high tolerance for ambiguity and making decisions with incomplete information.
The passion and ability to make a difference in projects of all sizes. Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results
Excellent verbal and written communications skills. Communicates well downward, upward, and outward.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Experience in large-scale enterprise environments
Knowledge of cloud-based device management and zero-trust security models
Familiarity with automation frameworks and CI/CD concepts

Responsibilities

Design, develop, and maintain automation scripts using SQL, PowerShell, and 1E SCALE
Develop and maintain reports with Power BI for analytics and operational insights.
Integrate APIs for automation across enterprise platforms.
Design Solutions for Windows Core Infrastructure, focusing on client operating systems and related security configurations.
Collaborate on ITIL-based processes for incident, problem, and change management using ServiceNow.
Support enterprise security initiatives, including Zscaler and other endpoint security technologies.
Drive modernization efforts, aligning with Microsoft's Modern Workplace strategy to enhance user experience and productivity.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

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