Infrastructure Analyst I

Computer Task Group, Inc•Wilmington, DE

4d•Onsite

About The Position

CTG is seeking to fill an Infrastructure Analyst I opening for our client. We are seeking a reliable and technically skilled IT professional with strong time management and organizational abilities. The ideal candidate is dependable, self-directed, and capable of effectively prioritizing tasks in a dynamic environment. This role requires a consistent on-site presence, working four days per week at the Wilmington Center location and one day per week at the Radnor, PA site. The Infrastructure Analyst I will support day-to-day IT operations, ensuring high-quality technical support across both locations. The position is responsible for activities related to the installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. The role ensures that systems and procedures align with organizational standards, enabling efficient support for staff and business partners.

Requirements

Minimum of 2 years of higher education and/or relevant work experience
Strong technical aptitude and foundational IT skills
Proven problem-solving and analytical abilities
Effective time management and organizational skills
Experience reading and interpreting technical documentation
Strong attention to detail
Demonstrated written and verbal communication skills
Experience communicating technical issues to management
Strong customer service orientation with the ability to manage multiple priorities
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Associate’s degree in a technology-related field
Relevant certifications or specialized technical training
Ability to provide clear updates and status reporting on tasks and projects

Responsibilities

Respond to and resolve help desk escalations based on established training and procedures
Complete work orders and service requests in accordance with standard operating procedures (SOPs)
Troubleshoot and resolve technical incidents; analyze and isolate root causes
Utilize and develop proficiency with diagnostic tools
Perform routine systems maintenance, including patching, health checks, OS updates, and validation of changes
Maintain operational and configuration standards; escalate anomalies to senior staff
Execute assigned projects and participate in scheduled evening support activities
Adhere to company risk, compliance, and regulatory standards; escalate identified risks appropriately
Maintain internal control standards and support audit and regulatory requirements
Promote a diverse and inclusive work environment aligned with company values
Perform additional duties as assigned
Provide frontline infrastructure and technical support across multiple locations
Support hardware, operating systems, and enterprise software environments
Follow established SOPs to ensure consistency and compliance in IT operations
Collaborate with senior team members for issue escalation and resolution
Contribute to maintaining system reliability, security, and performance