Infrastructure Technician I

Florida Polytechnic University

3d

About The Position

The Infrastructure Technician serves as a core member of the IT Infrastructure team, reporting to the Director of IT Infrastructure Services. This role involves close collaboration with Engineers and student workers to ensure robust operation and continuous enhancement of the University's IT infrastructure. Responsibilities include the physical installation, deployment, maintenance, and troubleshooting of a wide range of IT infrastructure, including low-voltage cabling, data center operations, Microsoft 365 management, server administration, and network administration. The Infrastructure Technician actively monitors and responds to service requests, resolves complex issues, contributes to strategic projects, and participates in on-call rotation. This position also involves guiding student workers and proactively engaging in professional development to continually enhance departmental expertise and effectiveness. This role is ideal for a highly technical, self-motivated, and hard-working individual with a strong passion for technology and a natural aptitude for hands-on, practical work. A positive attitude, a commitment to seeing tasks through to completion, and taking pride in the quality of your work are essential. If you thrive in a dynamic, fast-paced environment, enjoy deep technical collaboration with experienced engineers, and are eager to continuously expand your skills and knowledge, this position offers a significant opportunity to make a tangible impact across the University

Requirements

• Proficiency with hand tools, power drills, ladders, and lifts.
• Ability to terminate RJ-45 connectors and punch down patch panels.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, and Wi-Fi).
• Ability to diagnose a problem by breaking it down and finding the root cause.
• Familiarity with command line interfaces (CLI) or a strong willingness to learn Linux and Cisco IOS.
• Understanding of basic scripting/programming such as PowerShell, Bash, or Python.
• Knowledge of Microsoft solutions such as Microsoft 365, EntraID, Windows Server, and Active Directory.
• Ability to effectively utilize artificial intelligence (AI).
• Strong communication skills with the ability to explain technical issues clearly to both team members and non-technical users.
• Ability to work outside normal business hours to implement changes and solutions to limit impact/exposure to users.
• High School diploma or GED equivalent.
• Relevant experience (this can include part-time work, internships, or a documented, high-level home-lab environment).

Nice To Haves

• Bachelor of Science in Computer Science, Information Technology, or related field.
• Two (2) or more years of experience in a similar role.
• CompTIA A+ and/or Network+ certification.

Responsibilities

• Respond to service requests and incidents submitted by users and/or help desk staff, ensuring timely resolution of network-related issues.
• Utilize various IT infrastructure monitoring tools to observe performance, respond to alerts, and resolve issues proactively.
• Participate in weekly on-call rotation schedules to provide after-hours support for critical issues.
• Perform hands-on physical installation, deployment, maintenance, and upgrades of infrastructure components, including but not limited to low-voltage cabling, cameras, wireless access points, network switches, phones, battery backups (UPS), servers, and other related physical hardware.
• Create and maintain comprehensive documentation for systems, configurations, and deployment procedures.
• Collaborate with and guide student workers, ensuring their effective assistance and proper execution of tasks during projects and daily operations.
• Conduct vulnerability remediation and patching of software and operating systems.
• Proactively pursue opportunities to learn new systems and technologies, share knowledge, and partner with team members to continually enhance departmental expertise and effectiveness.
• Perform all other duties assigned to support department and University objectives.

Benefits

• Benefits include medical, personal, and parental leave, paid holidays, State of Florida health insurance, and retirement plans.
• Florida Poly qualified employees have the opportunity to take advantage of a variety of health benefits (through the State of Florida) to help meet their specific needs, as well as the needs of their family. This comprehensive coverage includes flexible spending accounts, medical and life insurance, and worker's compensation.
• To help promote work-life balance, Florida Poly provides a generous leave program, which includes paid time off and paid holidays. Qualified employees may accrue 22 days of annual leave. In addition, the University observes the holidays listed in our University Holidays policy FPU-1.008. Qualified employees may also accrue 12 days of annual sick leave and participate in our Sick Pool Program.
• Employee Assistant Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED