AV Infrastructure Analyst

NuAxis Innovations•Washington, DC

About The Position

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated AV Infrastructure Analyst for a Full-Time position. The AV Infrastructure Analyst is responsible for designing, implementing, supporting, and managing the lifecycle of enterprise audiovisual (AV) systems across WMATA facilities. This includes control rooms, conference rooms, operations centers, training facilities, and executive briefing environments. The role ensures high availability, integration with IT and network infrastructure, and operational excellence of AV technologies that support mission-critical transit operations.

Requirements

Bachelor’s degree in IT, engineering, or a related field (or equivalent experience)
5+ years of experience in AV systems design and support
Experience with enterprise AV platforms like:
Crestron
Extron
Cisco collaboration endpoints
Strong understanding of networking (TCP/IP, VLANs, QoS)
Experience with video conferencing technologies and codecs
Familiarity with ITIL-based service management

Nice To Haves

AVIXA CTS certification
Experience in transportation or government environments
Knowledge of cybersecurity frameworks (NIST, Zero Trust)
Experience supporting command centers / NOCs / SOCs

Responsibilities

AV Systems Design & Implementation
Design and deploy AV systems, such as video walls, conferencing solutions, digital signage, and control systems.
Develop AV architecture that aligns with enterprise IT standards and cybersecurity policies.
Lead installation, configuration, and commissioning of AV solutions.
Operations & Support
Provide Tier 2/3 support for AV incidents and service requests through platforms such as ServiceNow.
Monitor system performance and uptime and proactively address issues.
Conduct root cause analysis for recurring AV failures.
Infrastructure & Integration
Integrate AV systems with network infrastructure (LAN/WAN), VoIP, and collaboration tools (e.g., Microsoft Teams, Zoom).
Ensure compatibility with enterprise authentication and security protocols.
Collaborate closely with Network, Security, and Systems teams.
Maintenance & Lifecycle Management
Oversee firmware updates, patches, and hardware lifecycle strategies.
Keep track of AV assets and records.
Create preventive maintenance schedules.
Manage change in a controlled manner.
Vendor & Project Coordination
Coordinate with AV vendors, integrators, and OEMs.
Assist with project planning, budgeting, and implementation for AV upgrades.
Ensure that SLAs and deliverables are achieved.
Documentation & Training
Create system diagrams, SOPs, and knowledge base articles.
Train end-users and support staff on AV systems.