Infrastructure Administrator

Citadel•Exton, PA

34d

About The Position

The IT Infrastructure Administrator is responsible for maintaining, supporting, and optimizing the organization's core infrastructure systems including servers, appliance, and server-based software. This role ensures the reliability, security, and performance of servers, storage, networks, and cloud services, while providing technical expertise for daily operations. This position will also serve as a backup to the Desktop Support Technician and Service Desk Personnel as needed.

Requirements

Minimum of three years of experience in banking technology and system administration, or a similar role required.
High School Diploma required; Associate degree or higher preferred (or equivalent combination of education and experience).
CompTIA A+ or Network+ certifications preferred; VMware and Microsoft 365 certifications are a plus.
Working knowledge of Windows-based network architectures and protocols.
Experience with VMware, Azure, Active Directory, and enterprise backup systems.
Strong understanding of server administration, networking fundamentals, and virtualization.
Proficient in break/fix troubleshooting, installations, and system upgrades.
Experience installing and troubleshooting software on the above platforms.
Experience with Microsoft 365 and Citrix VDI environment preferred.
Ability to troubleshoot technical issues independently and effectively.

Nice To Haves

Strong analytical and systems/process analysis skills.
Ability to learn and apply new technologies quickly.
Ability to diagnose technical problems and develop effective solutions.
Able to explain technical issues clearly and from the end-user's perspective.
Strong customer service focus with proven troubleshooting and problem-resolution abilities.
Proficiency with Microsoft Office applications.
Excellent verbal and written communication skills.
Self-motivated professional who requires minimal supervision.
Ability to follow through on assignments and complete tasks in a timely manner.

Responsibilities

Monitor, maintain, and troubleshoot server, network, and storage infrastructure.
Administer Windows and/or Linux servers, Active Directory, virtualization platforms, and cloud environments.
Manage system updates, patches, backups, and participate in disaster recovery processes.
Partner with internal teams to support infrastructure projects, upgrades, and new implementations.
Ensure security best practices across systems, including access controls and compliance requirements.
Document configurations, procedures, and technical processes.
Provide Tier 2 support for escalated infrastructure issues.

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