Information Verification Specialist (TEMP TO PERM)

MedPro Systems•Wharton, NJ

18d

About The Position

As an Information Verification Specialist, you will be making outbound phone calls, while following a script, to a list of Healthcare practices and hospitals to verify and obtain the requested information per project, while following sampleability compliance guidelines for pharmaceutical companies to ship their product to the facility. The Information Verification Specialist will also research and pull information from various website to support the development for new software applications for Healthcare License Solutions. This role will report to the Information Verification Call Center (IVCC) Manager. BENEFITS Current benefit programs offered by MedPro include medical, dental, vision, health savings account, paid parental leave, disability and life insurance, legal, critical illness and accident insurance, 401(k) plan, profit sharing, generous PTO, 11 paid holidays, opportunities for professional development & growth and company sponsored events.

Requirements

High School diploma required
Ability to work in a fast-paced environment
Must be able to meet daily productivity quotas without sacrificing quality consistently
Ability to multi-task, have a great work ethic, strong typing skills and is reliable
Clear and pleasant phone voice able to keep dialing through rejection of individuals who decline to provide the information we are seeking for
Exceptional customer service, active listening, and verbal and written communication skills
Brings a friendly and positive attitude to work and enjoys talking on the phone
Computer literate - able to use a computer and navigate different system while making calls and inputting data into the systems
Ability to work flexibly, organize own workload and effectively manage competing priorities
Excellent attention to detail and accuracy maintaining consistently high-quality standards
Ability to work independently, with minimal supervision, and within a team environment
1+ years experience in a Call Center environment
Microsoft Word, Excel and Outlook
Web based software experience preferred
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
The individual is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer screen and extensive reading.
The individual in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The individual must be able to remain in a stationary position 70% of the time.

Nice To Haves

Associates degree in any discipline; preferably in business administration coursework is a plus

Responsibilities

85% of time is spent making an average of about 200-250 outbound calls a day verifying healthcare provider’s information (office addresses, specialty, status, etc) with the use of a script
15% of time is spent researching and pulling information from various websites to support the development of new software applications for Healthcare License Solutions
Data entry of the information verified through outbound calls into MVS and Call ID
Manage multiple projects and meet project deadlines
Attending weekly team meetings and actively participate