This is a temp to perm role. This position reports to the Americas ASC Total Rewards Sr. Manager, and the purpose of this position is to plan, organize, coordinate and manage the service delivery of the Total Rewards ensuring a positive customer experience. The position will utilize discretion latitude in decision-making and being a subject matter expert in HR managed policies in Americas ASC Total Rewards. This position supports the Customer Interaction Center (CIC) in developing and updating call scripts and by receiving and resolving tier 2 inquiries. The position provides expertise and is a point of contact cross functionally with the applicable Center of Excellence (CoE). Support the annual compensation planning cycle in Workday, amongst other system projects. Support responsibilities include definition of compensation set-up requirements, process design, configuration input and approval, leading detailed data validation effort, preparation of pre-launch data and process launch, creation of OCM materials, post-launch support and data audits.
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Job Type
Full-time
Career Level
Mid Level