Information Technology Support Technician I

Renaissance Financial • Omaha, NE

9h

About The Position

The mission of this full-time position is to provide technical assistance and support for computer systems, software, and hardware within the organization. You will work closely with team members to troubleshoot issues, maintain system performance, and resolve networking problems. Using a technical background, excellent problem-solving skills, and a deep understanding of computer systems and networking, you will support the organization's IT needs and ensure optimal functionality.

Requirements

• Excellent communication skills with the ability to effectively collaborate with cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to convey complex concepts in a clear and concise manner.
• Patience, empathy, and enthusiasm for teaching and helping others succeed.
• Associate’s degree or higher in Computer Science or similar field, or equivalent experience
• 1-2 years’ experience working in technical support.
• Understanding of computer systems and networking.
• Proficiency in the use of computer programs for: Microsoft Office (365) Products Windows 11 Apple Phones (iOS) / Android
• Proficiency in the use of office equipment Computer Voice (VOIP/Teams Phones) Printer/Copier/Fax machines
• Ability to lift 25lbs, bend/crawl to access underneath desks, etc.

Nice To Haves

• CompTIA A+ (preferred)

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through phone, email, and in-person communications.
• Guide users through troubleshooting steps and provide training on computer usage.
• Maintain daily performance of computer systems.
• Respond to email messages from team members.
• Install, modify, and repair computer hardware and software.
• Reimage computer hardware, follow asset disposal procedures.
• Run diagnostic programs to resolve problems.
• Diagnose and resolve networking issues related to Local Area Networks (LAN) and Wide Area Networks (WAN).
• Maintain timely communication with end users throughout any issues or interactions.
• Perform general administrative and operational support duties as assigned.

Benefits

• Employer Paid Medical Insurance
• Employer provided 401k contribution (up to 10% based on team member eligible compensation annually).
• Potential for Annual Variable Compensation and Bonuses.
• Employer Licensing Coverage and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees