Information Technology Supervisor

City of Independence•Independence, MO

About The Position

The Information Technology Supervisor leads and oversees the planning, organization, and management of network, server, and cloud infrastructure. This is a hands-on leadership role, combining strategic oversight with direct technical administration to ensure secure, reliable, and efficient IT operations. The incumbent will manage staff, optimize resources, and actively perform system administration tasks while communicating effectively with internal customers to understand needs, provide clear updates, and ensure a positive user experience.

Requirements

Network Routing and Switching design and management including vlan/vrf, OSPF, BGP
Networking and ethernet standards, copper and fiber design and installations
Wireless infrastructure design and management
vmWare Virtual Server Management
Active Directory Domain Services including Domain Controllers, DHCP, DNS, Group policy
Azure Administration and Integrations
Role-Based Access Controls (RBAC)
Public Key Infrastructure (PKI), Azure Key Vault, Multi-Factor Authentication (MFA)
Network Security including perimeter, endpoint, server, mobile, and cloud
Cloud telephony (UCaaS)
Expert knowledge of prioritization and time management techniques
Ability to effectively deliver clear, detailed, and correct verbal and written communication predicting questions and concerns, understanding opposing ideas, concepts, and options.
Ability to research, define, and validate a variety of information and statistical data and materials.
Ability to identify, prioritize, delegate, and complete required tasks in the manner and timeframe required.
A Bachelor’s Degree or equivalent from a four-year college or university in information systems, computer science, business administration, or a related field and at least 5 years’ experience of progressively responsible related experience in the operation of computer hardware and software systems, or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job is qualifying.
Requires valid driver’s license.
Must complete required NIMS level training within first six months of hire.
Required to complete at least 5 contact hours of continuing education each calendar year.

Responsibilities

Participates in the development and implementation of goals and objectives
Directly oversees staff recruitment, hiring, work assignments, and daily operations.
Manages employee performance through evaluations, coaching, recognition, and disciplinary actions.
Ensures efficient and effective utilization of team resources.
Implements protocols and processes to address information technology needs
Coaches employees to obtain improvements and correct deficiencies and conducts performance evaluations
Oversees maintenance, upgrades, and optimization of network, server, and cloud infrastructure.
Manages all phases of IT infrastructure lifecycle, including strategic planning, implementation, and ongoing maintenance.
Develops and maintains backup, disaster recovery, and business continuity plans; manages institutional risk related to data storage and security.
Communicates effectively with internal customers to understand needs, provide clear updates, and ensure a positive user experience.
Partners with departments to design and implement technology systems and workflows.
Communicates project status updates to end-users in a timely and transparent manner, including estimated completion dates, progress milestones, and delays or changes to timelines.
Conducts needs assessments and implements process improvements to enhance efficiency and user satisfaction.
Performs other related duties as assigned.